26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 1

8:00 am - 8:30 am REGISTRATION & NETWORKING

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Kate Levchuk

Futurist & AI Enthusiast
Forbes & Cognitive World Tech Contributor

8:45 am - 9:05 am MACHINE LEARNING AND THE BRAIN: WHAT THIS TEACHES CORPORATIONS ABOUT DECISION-MAKING

Yuval Dvir - Head of EMEA Online Partnerships, Google
  • Mapping the trillions of connections in the brain using Machine Learning
  • The bigger picture: How as a corporation you can learn to think in a different way
  • Less is more: Balance technology and culture, and how agile and lean fit in
  • The role of data and the Cloud

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Yuval Dvir

Head of EMEA Online Partnerships
Google

9:05 am - 9:25 am MAKING WORK HUMAN - INTERVIEW WITH EXPERIAN

Caroline Mitten - Enablement Director, Enterprise Technology Officer, Experian
In the public discussion, there seems to be an assumption that humanity and automation are in conflict, in that in pursuing higher levels of performance and productivity in an organisation through RPA and AI technology, your employees will suffer. But is this really the case? What impact does augmentation – with AI and automation technologies such as RPA - have on human workers? To find out, we will look at two elements:
  • Results of a recent study conducted on the topic by Goldsmiths, University of London
  • Practitioner’s perspective - Caroline Mitten from Experian


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Caroline Mitten

Enablement Director, Enterprise Technology Officer
Experian

9:35 am - 9:45 am THE ATTENDEE ECOSYSTEM: NETWORKING INTERVAL

  • Why intelligent automation is part of your business strategy
  • What senior management look for in a successful return on investment
  • Who is involved in the decision-making process for further sponsorship at C-level
  • The increasing importance of RPA in business transformation



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Julia Aymonier

Chief Information Officer
Ecole Hôtelière de Lausanne

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Lisa Paulsson

Chief of Digital Services
Marginalen Bank

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Majella Mungovan

Director Global Credit & Collections & EMEA Financial Operations
Facebook

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Kedar Dani

Vice President & Head of Strategic Accounts
UiPath

10:25 am - 10:55 am LEVERAGING INTELLIGENT AUTOMATION AS A COMPETITIVE DIFFERENTIATOR AT CREDIT SUISSE

Prasanna Banna - CTIO – Desk, Device & Production Management, Openreach
Peter Anstey - Business Architect, Customer Services Operations, Openreach
  • How over 400 Digital Workers (expanding to 600 by Q2 2019) is driving the highest efficiency possible from each robot
  • Expand your capabilities thanks cognitive computing
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Prasanna Banna

CTIO – Desk, Device & Production Management
Openreach

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Peter Anstey

Business Architect, Customer Services Operations
Openreach

10:55 am - 11:25 am TECHNOLOGY DEMONSTRATION

Every delegate has the opportunity to spend time with the leading consultants and RPA, AI, machine learning and data management providers in the world in our exhibition room equipped with state-of-the-art booths and activities to get involved in.

11:25 am - 11:45 am NETWORKING BREAK

11:25 am - 11:45 am CONNECTING THE PHYSICAL WITH THE DIGITAL

TECH CUBE SESSION LED BY JIDOKA
Creating a perfect synergy between the human workforce and the digital workforce. Building a seamless experience between the two by enabling the control the software robots using the fourth industrial revolution technologies such as Internet of things, Voice Assistant devices, and mobile apps.


11:45 am - 12:05 pm WHAT TO AUTOMATE AND HOW TO MAKE ACCURATE BUSINESS DECISIONS AT ERICSSON

Rajwinder Singh - Director of IT Operations Automation, Ericsson
  • The role of Business and IT in driving the RPA strategy at Ericsson
  • Working collaboratively with stakeholders across different functions
  • Decide what processes to automate based on the business capabilities for automation
  • The next step: Moving from RPA to cognitive automation by implementing machine learning technologies

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Rajwinder Singh

Director of IT Operations Automation
Ericsson

11:45 am - 12:05 pm SCALING RPA IN PEPSICO.’S LATAM SHARED SERVICE CENTRE

Ricardo Wolf - Sr Director LATAM Finance SSC, PepsiCo LATAM Sector
  • Converge Lean Six Sigma with RPA to automate processes in their best shape
  • The human element: Teaching LSS to your staff , enhancing technical skill sets and configuring a team for success
  • Linking IT platforms with functional strategy: Producing cost, remaining agile and becoming more efficient
  • From BPM to OCR: Why the technology ecosystem is imperative for growth and the shift to cognitive
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Ricardo Wolf

Sr Director LATAM Finance SSC
PepsiCo LATAM Sector

11:45 am - 12:05 pm RPA IN RISK MANAGEMENT TO INCREASE EFFICIENCY AND EFFECTIVENESS

Eva Quadbeck - Manager, Projects & Innovation, Randstad
  • What are the risks and how can you minimise them when deploying robotic process automation
  • Integrate RPA into existing processes to ensure quality assurance
  • Apply RPA in your internal control system to increase efficiency and effectiveness
  • Drive an RPA governance and risk framework for your organisation
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Eva Quadbeck

Manager, Projects & Innovation
Randstad

12:05 pm - 12:10 pm OPPORTUNITY TO CHANGE STREAMS

12:10 pm - 12:30 pm BUILD A BOTTOM-UP APPROACH IN RPA TO SATISFY DEMAND FROM A DYNAMIC AND COMPLEX ENVIRONMENT

Wojciech Tatys - Operational Excellence & Process Automation Lead, Discovery Inc
  • Understand the DNA of your organisation to make sure you know exactly what you are after
  • Can we do it for free? The most common automation technologies are available for “free”
  • Design your own bottom-up methodology in order to satisfy the needs of different business units
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Wojciech Tatys

Operational Excellence & Process Automation Lead
Discovery Inc

12:10 pm - 12:30 pm THE IMPORTANCE OF GOVERNANCE

Julian Gray - Design Governance Manager, HSBC

Julian Gray

Design Governance Manager
HSBC

12:10 pm - 12:30 pm HARNESS REAL-TIME PROGRAMMES TO SUPPORT YOUR CUSTOMERS AND CUT INTERNAL COSTS

Martin Ratolístka - Chief Data and Automation Officer, Kiwi.com
  • The use of voice recognition to understand customer requests
  • Provide customers with the simplest interface possible
  • How to cope with specific programmes for customers or internal programmes for an agent
  • Maximise innovation support throughout your organisation
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Martin Ratolístka

Chief Data and Automation Officer
Kiwi.com

12:10 pm - 12:15 pm OPPORTUNITY TO CHANGE STREAMS

  • Working with an alternative RPA provider and manage the tools with full control
  • Adopt and co-locate agile and replicate pre-designed existing processes
  • How to identify more opportunities for growth
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Helen Marginson

Head of B2B Change Implementation
Experian

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Caroline Mitten

Enablement Director, Enterprise Technology Officer
Experian

12:35 pm - 12:55 pm KEEPING IT REAL! THE TRIBULATIONS OF IMPLEMENTING CHANGE USING A DIGITAL PLATFORM

Graham Lee - Head of Group Automation, Thomas Cook
  • Get it right from the start: Build governance, infrastructure and a team ready for success
  • Use external parties to help drive global delivery and model support
  • How the group-wide Centre of Excellence and RPA culture is enhancing across the business and becoming autonomous
  • RPA processes in the Customer Contact Centre and the establishment of attended and unattended RPA
  • Introducing the Agile methodology of delivery


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Graham Lee

Head of Group Automation
Thomas Cook


12:35 pm - 12:55 pm END TO END VISIBILITY USING RPA

·         Find out more about our journey to implementing RPA and achieving process excellence
o   How we assessed and selected our RPA solution
o   Implementation process and achieving ROI
·         Learn which strategies we adopted in order to:
o   Improve the efficiency of our Supply Chain networks
o   Extract more profit and efficiency from our supply chain by easily automating manual processes and integrating internal systems with B2B partner portals
o   Leverage information to improve supplier interactions and create growth by enhancing supply chain efficiency
Emma Curzon - Business Analyst, Davies Turner & Co Limited
Darren Gurney - Logistics Systems Manager, Davies Turner & Co Limited
Hosted by Kofax


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Emma Curzon

Business Analyst
Davies Turner & Co Limited

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Darren Gurney

Logistics Systems Manager
Davies Turner & Co Limited

Hosted by Kofax

12:55 pm - 2:00 pm NETWORKING LUNCH

12:55 pm - 1:55 pm EXCLUSIVE LUNCH: AUTOMATION UNCHAINED: A HOLISTIC APPROACH TO ENTERPRISE AUTOMATION

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. This masterclass uses case studies to show you the best approach for engaging with vendors and the most important processes within your organisation.

2:00 pm - 4:10 pm IDG A WHAT TO DO WHEN IMPLEMENTING RPA?

Anna Alechno - Group Shared Services Continuous Improvement Manager, IKEA
  • Identify the best processes for automation: High-level assessment to evaluate benefits, deep-dive analysis and process mapping
  • Who should be involved: From operations SMEs and business analysts to solution architects and process owners
  • Governance models: Approval and follow-up
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Anna Alechno

Group Shared Services Continuous Improvement Manager
IKEA

2:00 pm - 4:10 pm IDG G COMBINE LEAN WITH ROBOTIC PROCESS AUTOMATION

Joel Roxburgh - Director, Lean Transformation, Bupa
  • Embrace lean principles when executing robotic process automation
  • How lean precipitates the usage of robotic process automation
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Joel Roxburgh

Director, Lean Transformation
Bupa

2:00 pm - 4:10 pm IDG J CREATING AN ECO-SYSTEM TO DELIVER INTELLIGENT AUTOMATION ·WHERE TO START THE JOURNEY IN CREATING A FUNCTIONING ECOSYSTEM

Gary Harrold - Chief Executive Officer, Swiss Post Solutions
  • Where to start the journey in creating a functioning eco-system
  • The areas to focus on to ensure an efficient eco-system
  • The real value of implementing an eco-system


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Gary Harrold

Chief Executive Officer
Swiss Post Solutions

2:00 pm - 4:10 pm IDG B WHAT NOT TO DO WHEN IMPLEMENTING RPA

Alexander Pyatkov - Head of Robotic Process Automation, Sberbank
  • Avoid targeting overly complex processes when implementing RPA
  • The cultural conundrum: Ensure you educate your workforce and win buy-in in the right places
  • From decentralised to centralised and working with your centre of excellence
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Alexander Pyatkov

Head of Robotic Process Automation
Sberbank

2:00 pm - 4:10 pm IDG H DELIVER PROCESS OPTIMISATION BY SCALING RPA

Donnie MacColl - Director of EMEA Technical Services, HelpSystems
  • Identify where automation is key to immediate and long-term optimisation
  • The challenge of global operations and process standardisation with RPA
  • What would your best-practice rules and infrastructure look like in an ideal world?
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Donnie MacColl

Director of EMEA Technical Services
HelpSystems

2:00 pm - 4:10 pm IDG N BUILD A CULTURE THAT IS INTELLIGENT AUTOMATION READY

Marieke Crabbe - Chief of Staff of CFO, BNP Paribas Fortis
  • Manage a culture that is new to the operational and process mind set and methodologies
  • Have your team create use cases for emerging technology, including RPA, AI, machine learning or Blockchain
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Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

  • How process automation helps you see what can be optimised
  • Better drive your RPA initiative with IT-process automation and workflow automation
  • Bring transparency into your processes to run RPA with a lower risk of failure
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Martin Mertens

Senior Process Automation Manager Platform Engineering and Architecture
Adidas

2:00 pm - 4:10 pm IDG I USING RPA IN THE CLOUD

Eva Quadbeck - Manager, Projects & Innovation, Randstad
  • How it is easier to share information across geographies and functions
  • Share bots, successfully migrate and become more customer-centric
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Eva Quadbeck

Manager, Projects & Innovation
Randstad

2:00 pm - 4:10 pm IDG O HOW TO ACHIEVE INTELLIGENT AUTOMATION WITH LOW-CODE FOR YOUR ENTERPRISE

Austin Fathman - Senior Product Strategy Developer, Appian
  • Build a transformative enterprise application by bringing RPA, AI, and low code together
  • The increasing value of IA in enterprise application development


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Austin Fathman

Senior Product Strategy Developer
Appian

2:00 pm - 4:10 pm IDG D ADDING CONTENT INTELLIGENCE TO YOUR RPA STRATEGY

Richard Craven - Director of Business Development, ABBYY
The types of processes content intelligence delivers value to
What to expect when adding content intelligence to a robotic process
Understand where artificial intelligence fits into the RPA journey
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Richard Craven

Director of Business Development
ABBYY

2:00 pm - 4:10 pm IDG J UTILISE YOUR DATA POOL TO IMPROVE BUSINESS EFFICIENCY WITH RPA AND AI TECHNOLOGIES

Emidia Martins - Robotics Program Manager, Solvay Business Services
  • Develop approaches to manage large numbers of processes and data
  • Ensure your staff understand how to manage data and implement it is practical proficiency
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Emidia Martins

Robotics Program Manager
Solvay Business Services

2:00 pm - 4:40 pm IDG S AI PROCESS AUTOMATION FOR ENTERPRISE BUSINESS COMMUNICATION

Florian Erlach - President, Dynamic AI56
  • Dynmically automate up to 80% of business processes in real-time
  • How a genetic coding system enables continuous learning with constant improvement in quality and accuracy of automation
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Florian Erlach

President
Dynamic AI56

2:00 pm - 4:10 pm IDG E COLLABORATE FOR A STRONG GOVERNANCE MODEL

  • Dismantle high level business requirements to make it digestible for the business
  • Collaboration across the business, IT and architects

2:00 pm - 4:10 pm IDG K AN RPA JOURNEY: STARTING SMALL AND SCALING BIG

Jake Howard - Strategic Account Director, Softomotive
  • Drive an efficient enterprise and cut down all inefficiencies and improve productivity for your business
  • Scale by nature to spend more time making vital business decisions
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Jake Howard

Strategic Account Director
Softomotive

2:00 pm - 4:10 pm IDG T ORCHESTRATE YOUR WORKFORCE'S SKILLS TO UNSHACKLE INTELLIGENT AUTOMATION

Kit Cox - Founder & CEO, Enate
  • Break down your processes to identify what skills and technologies you need to deliver a service
  • Knit people and technology together through orchestration, keeping a human in the loop
  • Keep your ecosystem open to escalate your automation program 


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Kit Cox

Founder & CEO
Enate

2:00 pm - 4:10 pm IDG F HARNESS SENIOR SUPPORT AND BUSINESS INSIGHT FOR YOUR RPA PROGRAMME

Frode Skjaeveland - Head of Robotic Process Automation, Equinor
  • Show senior management the success of your POCs
  • Where to start building a pipeline of opportunities
  • The advantages of a delegated model to harness business insight
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Frode Skjaeveland

Head of Robotic Process Automation
Equinor

2:00 pm - 4:10 pm IDG L SUCCESSFULLY SCALE RPA IN YOUR BUSINESS TRANSFORMATION

Dmitry Popov - Head of Service Management, MANN+HUMMEL Service s.r.o.
  • To what extent does your RPA provider understand your business and why is that important
  • The benefits of having two RPA providers: Agility and business compatibility
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Dmitry Popov

Head of Service Management
MANN+HUMMEL Service s.r.o.

4:10 pm - 4:40 pm NETWORKING BREAK

4:20 pm - 4:40 pm TECH CUBE SESSION LED BY REDWOOD ROBOTICS

Join Redwood Robotics in the Tech Cube in the heart of the exhibition area to learn first class intelligent automation techniques in an interactive technology demonstration! Spaces will fill on a first-come first-serve basis, so don't miss out!

4:40 pm - 5:10 pm LEVERAGING INTELLIGENT AUTOMATION AS A COMPETITIVE DIFFERENTIATOR AT CREDIT SUISSE

René Konings - Group Strategy & Architecture Director, Credit Suisse
  • Why IA is on the minds of Credit-Suisse’s C-suite and is a critical part of their innovation and transformation initiatives
  • Improve time to market to gain a strategic advantage over competitors through IA
  • Hear how Credit Suisse, with 400 Blue Prism digital workers today (growing to 600 in 2019), is driving the highest efficiency possible from each robot
  • Expand capabilities through cognitive while driving RPA
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René Konings

Group Strategy & Architecture Director
Credit Suisse

5:10 pm - 5:40 pm DOING IT BETTER AND FASTER: TACKLING THE CHALLENGES OF PRECISION, VISIBILITY AND PLANNING

Mark Gallagher - Commentator, Pundit and Senior Executive, Formula One
When even minor variations can mean the difference between success and failure, life or death, precision, visibility and robust planning are paramount. In this IA Week exclusive keynote, Mark Gallagher brings expertise from Formula 1 to prepare you for your IA journey in the months ahead. With expert insights on planning and executing tasks with excellence, innovation, and perfection, the lessons you’ll learn will inspire you to be a true IA champion.
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Mark Gallagher

Commentator, Pundit and Senior Executive
Formula One

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Kate Levchuk

Futurist & AI Enthusiast
Forbes & Cognitive World Tech Contributor

6:00 pm - 8:30 pm DRINKS RECEPTION

Pitch-side drinks and networking in style!