26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 1

8:00 am - 8:30 am REGISTRATION & NETWORKING

8:30 am - 8:45 am OPENING REMARKS

8:45 am - 9:05 am THE CREATION OF A MACHINE LEARNING PROGRAMME IN FACEBOOK FINANCE THAT IS ENHANCING DECISION-MAKING

Majella Mungovan - Director Global Credit & Collections & EMEA Financial Operations Facebook
AI for credit decisions: Looking at your customer and measuring disparate data to make better, faster credit decisions
• Deep analytics for machine learning to make smarter decisions on your customers
• Harness your data to understand more about your clients and external factors before offering credit
• Create a machine learning programme based on valuable customer and business verticals
• Where human meets machine: At what stage is human interaction required and to what extent is trust a concern?
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Majella Mungovan

Director Global Credit & Collections & EMEA Financial Operations
Facebook

9:05 am - 9:25 am THE IMPORTANCE OF DATA IN YOUR INTELLIGENT AUTOMATION STRATEGY AND HOW TO LEVERAGE IT

• Why is data playing an increasingly important role in RPA and AI strategies?
• How to prepare your data collection, framework and structure to manage the copious amounts of data you have?
• How is data taking your RPA strategy to the next level?
• How important is the role of data scientists in the business?

8:25 am - 8:35 am THE ATTENDEE ECOSYSTEM: NETWORKING INTERVAL

Why intelligent automation is part of your business strategy
• What senior management look for in a successful return on investment
• Who is involved in the decision-making process for further sponsorship at C-level
• The increasing importance of RPA in business transformation
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Steven Hedges

CIO, AI & Robotics
Deutsche Bank

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Julia Aymonier

Chief Information Officer
Ecole Hôtelière de Lausanne

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Lisa Paulsson

Chief of Digital Services
Marginalen Bank

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Pedro Goncalves

Chief Information Officer
TP

10:15 am - 10:35 am COGNITIVE AUTOMATION AS THE NEXT STEP IN MAXIMISING RPA (SESSION HOSTED BY BLUE PRISM)

Find the processes that will help you move to cognitive automation by working with unstructured data
• Why you need to enhance user experience to make the shift to cognitive automation
• Why cognitive automation is the ultimate customer service project to keep you ahead of the competition

10:35 am - 11:00 am TECHNOLOGY DEMONSTRATION

Every delegate has the opportunity to spend time with the leading consultants and RPA, AI, machine learning and data management providers in the world in our exhibition room equipped
with state-of-the-art booths and activities to get involved in.

11:00 am - 11:30 am NETWORKING BREAK

11:30 am - 11:50 am MASTER YOUR FIRST YEAR OF RPA DEPLOYMENT

Anil Bhavnani - Director, BPO Operations, Global Financial Solutions Pfizer
Run assessments across sites to discover where to automate
and replicate those with your RPA partner
• Why we chose accounts payable, order to cash processes and
the like
• Manage the mixture of manual and automated activities
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Anil Bhavnani

Director, BPO Operations, Global Financial Solutions
Pfizer

11:30 am - 11:50 am SCALING RPA IN PEPSICO.’S LATAM SHARED SERVICE CENTRE

Ricardo Wolf - Sr Director LATAM Finance SSC PepsiCo LATAM Sector
Converge Lean Six Sigma with RPA to automate processes in their
best shape
• The human element: Training LSS to your staff , enhancing
technical skill sets and configuring a team for success
• Linking IT platforms with functional strategy: Producing cost,
remaining agile and becoming more efficient
• From BPM to OCR: Why the technology ecosystem is imperative
for growth and the shift to cognitive
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Ricardo Wolf

Sr Director LATAM Finance SSC
PepsiCo LATAM Sector

11:30 am - 11:50 am CONVERGE DATA RECOGNITION TECHNOLOGIES WITH RPA TO SHIFT TO COGNITIVE AUTOMATION

Randy Carey - Vice President, Digital Transformation Manitou Group
The use of voice, text and image recognition to manage
unstructured data
• Better understand your customers through the use of data
recognition technology and analysis
• Where to showcase your unstructured data internally
• Ensure you are getting essential data out of your technology
• Find the processes to be able to move to cognitive automation
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Randy Carey

Vice President, Digital Transformation
Manitou Group

11:50 am - 11:55 am OPPORTUNITY TO CHANGE STREAMS

11:55 am - 12:15 pm BUILD A BOTTOM-UP APPROACH IN RPA TO SATISFY DEMAND FROM A DYNAMIC AND COMPLEX ENVIRONMENT

Wojciech Tatys - Operational Excellence & Process Automation Lead CBRE
Understand the DNA of your organisation to make sure you
know exactly what you are after
• Can we do it for free? The most common automation
technologies are available for “free”
• Design your own bottom-up methodology in order to satisfy the
needs of different business units
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Wojciech Tatys

Operational Excellence & Process Automation Lead
CBRE

11:55 am - 12:15 pm NEXT LEVEL AUTOMATION: HOW SMART DIGITISATION DRIVES COGNITIVE CAPABILITIES

Sebastian Zeiss - VP Lean Management Competence Center Deutsche Telekom
How building an agile smart digitisation team helped leverage
RPA and cognitive technologies
• Why RPA and AI are a perfect combination for Deutsche
Telekom
• Why building integrated RPA /IT solutions is the future
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Sebastian Zeiss

VP Lean Management Competence Center
Deutsche Telekom

12:15 pm - 12:20 pm OPPORTUNITY TO CHANGE STREAMS

12:20 pm - 12:40 pm OVERCOME THE CHALLENGES OF RAPID RPA IMPLEMENTATION

Helen Marginson - Head of B2B Change Implementation Experian
Excellence
• Working with an alternative RPA provider and manage the tools
with full control
• Adopt and co-locate agile and replicate pre-designed existing
processes
• How to identify more opportunities for growth
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Helen Marginson

Head of B2B Change Implementation
Experian

12:20 pm - 12:40 pm RPA IN RISK MANAGEMENT TO INCREASE EFFICIENCY AND EFFECTIVENESS

Eva Quadbeck - Head of Project Management Office Randstad
What are the risks and how can you minimise them when
deploying robotic process automation
• Integrate RPA into existing processes to ensure quality assurance
• Apply RPA in your internal control system to increase efficiency
and effectiveness
• Drive an RPA governance and risk framework for your
organisation
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Eva Quadbeck

Head of Project Management Office
Randstad

12:20 pm - 12:40 pm HARNESS REAL-TIME PROGRAMMES TO SUPPORT YOUR CUSTOMERS AND CUT INTERNAL COSTS

Martin Ratolístka - Chief Data and Automation Officer Kiwi.com
them make decisions for themselves
• The use of voice recognition to understand customer requests
• Provide customers with the simplest interface possible
• How to cope with specific programmes for customers or internal
programmes for an agent
• Maximise innovation support throughout your organisation
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Martin Ratolístka

Chief Data and Automation Officer
Kiwi.com

12:40 pm - 1:40 pm NETWORKING LUNCH

12:40 pm - 1:40 pm EXCLUSIVE LUNCH: AUTOMATION UNCHAINED: A HOLISTIC APPROACH TO ENTERPRISE AUTOMATION

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer
experience. This masterclass uses case studies to show you the best approach for engaging with vendors and the most important processes within your organisation.

1:40 pm - 3:25 pm IDG A WHAT TO DO WHEN IMPLEMENTING RPA?

Anna Alechno - Group Shared Services Continuous Improvement Manager IKEA
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Anna Alechno

Group Shared Services Continuous Improvement Manager
IKEA

1:40 pm - 3:25 pm IDG G COMBINE LEAN WITH ROBOTIC PROCESS AUTOMATION

Joel Roxburgh - Director, Lean Transformation Bupa
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Joel Roxburgh

Director, Lean Transformation
Bupa

1:40 pm - 3:25 pm IDG J ALIGN THE BUSINESS AND IT TO SIGNIFICANTLY DRIVE PERFORMANCE

Allison Nau - Managing Director Cox Automotive
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Allison Nau

Managing Director
Cox Automotive

1:40 pm - 3:25 pm IDG B WHAT NOT TO DO WHEN IMPLEMENTING RPA

Tom Unnerus - VP, Internal Audit Wartsila
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Tom Unnerus

VP, Internal Audit
Wartsila

1:40 pm - 3:25 pm IDG H DELIVER UNIQUE VALUE TO PROCESS OPTIMISATION THROUGH RPA



1:40 pm - 3:25 pm IDG N BUILD A CULTURE THAT IS INTELLIGENT AUTOMATION READY

Marieke Crabbe - Chief of Staff of CFO BNP Paribas Fortis
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Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

1:40 pm - 3:25 pm IDG C USE PROCESS MINING BEFORE YOU AUTOMATE

1:40 pm - 3:25 pm IDG I USING RPA IN THE CLOUD

Eva Quadbeck - Head of Project Management Office Randstad
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Eva Quadbeck

Head of Project Management Office
Randstad

1:40 pm - 3:25 pm IDG O HOW TO ACHIEVE INTELLIGENT AUTOMATION WITH LOW-CODE FOR YOUR ENTERPRISE



1:40 pm - 3:25 pm IDG D ADDING CONTENT INTELLIGENCE TO YOUR RPA STRATEGY



1:40 pm - 3:25 pm IDG J CREATING AN ECO-SYSTEM TO DELIVER INTELLIGENT AUTOMATION



1:40 pm - 3:25 pm IDG P INTEGRATE COGNITIVE ASSISTANTS ALONGSIDE RPA

1:40 pm - 3:25 pm IDG E COLLABORATE FOR A STRONG GOVERNANCE MODEL

1:45 pm - 3:30 pm IDG K AN RPA JOURNEY: STARTING SMALL AND SCALING BIG



1:45 pm - 3:30 pm IDG Q USE CHAT BOTS TO ENHANCE CUSTOMER SERVICE

1:40 pm - 3:25 pm IDG F HARNESS SENIOR SUPPORT AND BUSINESS INSIGHT FOR YOUR RPA PROGRAMME

Frodo Skjaeveland - Head of Robotic Process Automation Equinor
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Frodo Skjaeveland

Head of Robotic Process Automation
Equinor

1:40 pm - 3:25 pm IDG L DO I NEED AN ADDITIONAL RPA PROVIDER?

1:40 pm - 3:25 pm IDG R SPEECH, TEXT, IMAGE RECOGNITION ALONGSIDE RPA

3:25 pm - 3:35 pm INTERACTIVE DISCUSSION GROUP SUMMARY

Each IDG leader will offer a 1 minute synopsis of the challenges and solutions discussed by peers during their group of roundtables.

3:35 pm - 4:05 pm NETWORKING BREAK

4:05 pm - 4:25 pm THE BENEFITS OF RUNNING RPA IN THE CLOUD

4:25 pm - 4:45 pm THE BENEFITS OF PROCESS MINING IN YOUR RPA AND AI STRATEGY

4:45 pm - 5:25 pm INTELLIGENT AUTOMATION IN INFORMATION WARFARE

Lt. Cdr. Jim Briscoe - Al Project Manager Royal Navy
“We must become more agile, developing the ability to make quicker decisions and operate at a faster tempo than our adversaries.”
Admiral Ben Key, Fleet Commander, Royal Navy
The Royal Navy, Royal Air Force and British Army will provide 20 minute talks on RPA and AI before answering your questions
in a panel discussion targeted at those serving global peace through these technologies.
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Lt. Cdr. Jim Briscoe

Al Project Manager
Royal Navy

4:45 pm - 5:25 pm HOW THE ROYAL NAVY IS SHIFTING ITS MIND SET TO EMBRACE AI AND MACHINE LEARNING

• Alter your mind set and inspire people to think differently
to create a ‘knowledge organisation’ that will support AI
and machine learning
• Fusing human knowledge with data: Improve the
reliability of your data to be able to concentrate more on
human tasks such as emotional intelligence
• Use machine learning to do what you do in a better,
faster and more understood way to gain operational
advantage
• The use of unstructured data – NLP, facial recognition,
text analytics etc. – and deep learning to obtain
inferences between data sets

5:05 pm - 5:25 pm ROBOTIC PROCESS AUTOMATION IN PROJECT AIR TRANSFORMATION AT THE ROYAL AIR FORCE

Flt. Lt. Daniel Rose - Air Transformation, Digital Optimisation, Autonomy Lead Royal Air Force
• The rapid, one month deployment of RPA: From POC to the
role of the Cabinet Office in accelerating implementation
• Red Tape Challenge: Developing the RAF into an agile
organisation prime for digital and operational optimisation
• Find the balance between machine and human interaction
and modernising the defence programme for business
transformation
• Converge RPA with data analytics and insight to make
data-driven decisions and deliver greater KPIs at the RAF
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Flt. Lt. Daniel Rose

Air Transformation, Digital Optimisation, Autonomy Lead
Royal Air Force

• How are RPA and AI enhancements pushed through by Government? • What is the biggest cultural change management challenge you have faced?
• What’s next in your intelligent automation strategy?
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Lt. Cdr. Jim Briscoe

Al Project Manager
Royal Navy

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Flt. Lt. Daniel Rose

Air Transformation, Digital Optimisation, Autonomy Lead
Royal Air Force

5:45 pm - 5:45 pm SUMMARY OF CONFERENCE DAY ONE