26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 1

8:00 am - 8:30 am REGISTRATION & NETWORKING

8:30 am - 8:45 am OPENING REMARKS

8:45 am - 9:05 am MACHINE LEARNING AND THE BRAIN: WHAT THIS TEACHES CORPORATIONS ABOUT DECISION-MAKING

Yuval Dvir - Head of EMEA Online Partnerships Google
  • Mapping the trillions of connections in the brain using Machine Learning
  • The bigger picture: How as a corporation you can learn to think in a different way
  • Less is more: Balance technology and culture, and how agile and lean fit in
  • The role of data and the Cloud

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Yuval Dvir

Head of EMEA Online Partnerships
Google

9:05 am - 9:25 am RESERVED: CLIENT-LED USE CASE

Hosted by Automation Anywhere


8:25 am - 8:35 am THE ATTENDEE ECOSYSTEM: NETWORKING INTERVAL

  • Why intelligent automation is part of your business strategy
  • What senior management look for in a successful return on investment
  • Who is involved in the decision-making process for further sponsorship at C-level
  • The increasing importance of RPA in business transformation



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Julia Aymonier

Chief Information Officer
Ecole Hôtelière de Lausanne

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Lisa Paulsson

Chief of Digital Services
Marginalen Bank

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Majella Mungovan

Director Global Credit & Collections & EMEA Financial Operations
Facebook

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Kedar Dani

Vice President & Head of Strategic Accounts
UiPath

10:15 am - 10:35 am LEVERAGING INTELLIGENT AUTOMATION AS A COMPETITIVE DIFFERENTIATOR AT CREDIT SUISSE

Prasanna Banna - CTIO – Desk, Device & Production Management Openreach
Peter Anstey - Business Architect, Customer Services Operations Openreach
  • How over 400 Digital Workers (expanding to 600 by Q2 2019) is driving the highest efficiency possible from each robot
  • Expand your capabilities thanks cognitive computing
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Prasanna Banna

CTIO – Desk, Device & Production Management
Openreach

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Peter Anstey

Business Architect, Customer Services Operations
Openreach

10:35 am - 11:00 am TECHNOLOGY DEMONSTRATION

Every delegate has the opportunity to spend time with the leading consultants and RPA, AI, machine learning and data management providers in the world in our exhibition room equipped
with state-of-the-art booths and activities to get involved in.

11:00 am - 11:30 am NETWORKING BREAK

11:30 am - 11:50 am WHAT TO AUTOMATE AND HOW TO MAKE ACCURATE BUSINESS DECISIONS AT ERICSSON

Rajwinder Singh - Director of IT Operations Automation Ericsson
  • The role of Business and IT in driving the RPA strategy at Ericsson
  • Working collaboratively with stakeholders across different functions
  • Decide what processes to automate based on the business capabilities for automation
  • The next step: Moving from RPA to cognitive automation by implementing machine learning technologies

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Rajwinder Singh

Director of IT Operations Automation
Ericsson

11:30 am - 11:50 am SCALING RPA IN PEPSICO.’S LATAM SHARED SERVICE CENTRE

Ricardo Wolf - Sr Director LATAM Finance SSC PepsiCo LATAM Sector
  • Converge Lean Six Sigma with RPA to automate processes in their best shape
  • The human element: Teaching LSS to your staff , enhancing technical skill sets and configuring a team for success
  • Linking IT platforms with functional strategy: Producing cost, remaining agile and becoming more efficient
  • From BPM to OCR: Why the technology ecosystem is imperative for growth and the shift to cognitive
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Ricardo Wolf

Sr Director LATAM Finance SSC
PepsiCo LATAM Sector

11:30 am - 11:50 am CONVERGE DATA RECOGNITION TECHNOLOGIES WITH RPA TO SHIFT TO COGNITIVE AUTOMATION

Randy Carey - Vice President, Digital Transformation Manitou Group
The use of voice, text and image recognition to manage unstructured data
  • Better understand your customers through the use of data recognition technology and analysis
  • Where to showcase your unstructured data internally
  • Ensure you are getting essential data out of your technology
  • Find the processes to be able to move to cognitive automation
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Randy Carey

Vice President, Digital Transformation
Manitou Group

11:50 am - 11:55 am OPPORTUNITY TO CHANGE STREAMS

11:55 am - 12:15 pm BUILD A BOTTOM-UP APPROACH IN RPA TO SATISFY DEMAND FROM A DYNAMIC AND COMPLEX ENVIRONMENT

Wojciech Tatys - Operational Excellence & Process Automation Lead CBRE
  • Understand the DNA of your organisation to make sure you know exactly what you are after
  • Can we do it for free? The most common automation technologies are available for “free”
  • Design your own bottom-up methodology in order to satisfy the needs of different business units
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Wojciech Tatys

Operational Excellence & Process Automation Lead
CBRE

11:55 am - 12:15 pm DELIVER UNIQUE VALUE TO PROCESS OPTIMIZATION THROUGH RPA

  • Use attended and unattended automations to empower employees and improve customer service
  • Discover new optimization opportunities by mapping processes for automation using advanced cognitive capabilities
  • Scale up in the most complex change programmes


11:55 am - 12:15 pm NEXT LEVEL AUTOMATION: HOW SMART DIGITISATION DRIVES COGNITIVE CAPABILITIES

Sebastian Zeiss - VP Lean Management Competence Center Deutsche Telekom
How building an agile smart digitisation team helped leverage
RPA and cognitive technologies
• Why RPA and AI are a perfect combination for Deutsche
Telekom
• Why building integrated RPA /IT solutions is the future
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Sebastian Zeiss

VP Lean Management Competence Center
Deutsche Telekom

12:15 pm - 12:20 pm OPPORTUNITY TO CHANGE STREAMS

Excellence
• Working with an alternative RPA provider and manage the tools
with full control
• Adopt and co-locate agile and replicate pre-designed existing
processes
• How to identify more opportunities for growth
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Helen Marginson

Head of B2B Change Implementation
Experian

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Caroline Mitten

Enablement Director, Enterprise Technology Officer
Experian

12:20 pm - 12:40 pm RPA IN RISK MANAGEMENT TO INCREASE EFFICIENCY AND EFFECTIVENESS

Eva Quadbeck - Manager, Projects & Innovation Randstad
What are the risks and how can you minimise them when
deploying robotic process automation
• Integrate RPA into existing processes to ensure quality assurance
• Apply RPA in your internal control system to increase efficiency
and effectiveness
• Drive an RPA governance and risk framework for your
organisation
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Eva Quadbeck

Manager, Projects & Innovation
Randstad

12:20 pm - 12:40 pm HARNESS REAL-TIME PROGRAMMES TO SUPPORT YOUR CUSTOMERS AND CUT INTERNAL COSTS

Martin Ratolístka - Chief Data and Automation Officer Kiwi.com
them make decisions for themselves
• The use of voice recognition to understand customer requests
• Provide customers with the simplest interface possible
• How to cope with specific programmes for customers or internal
programmes for an agent
• Maximise innovation support throughout your organisation
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Martin Ratolístka

Chief Data and Automation Officer
Kiwi.com

12:40 pm - 12:45 pm OPPORTUNITY TO CHANGE STREAMS

12:45 pm - 1:05 pm KEEPING IT REAL! THE TRIBULATIONS OF IMPLEMENTING CHANGE USING A DIGITAL PLATFORM

Graham Lee - Head of Group Automation Thomas Cook
  • Get it right from the start: Build governance, infrastructure and a team ready for success
  • Use external parties to help drive global delivery and model support
  • How the group-wide Centre of Excellence and RPA culture is enhancing across the business and becoming autonomous
  • RPA processes in the Customer Contact Centre and the establishment of attended and unattended RPA
  • Introducing the Agile methodology of delivery
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Graham Lee

Head of Group Automation
Thomas Cook


12:45 pm - 1:05 pm PRACTITIONER-LED RPA CASE STUDY



12:45 pm - 1:05 pm HOW MACHINE LEARNING AND AI COME TOGETHER TO TRANSFORM AN ORGANISATION

Paolo Zambonini - Group Chief Digital and Innovation Officer Lowell Financial Ltd
  • Artificial Intelligence in omnichannel solutions
  • Deploy cognitive bots and agent assistants in the front office
  • Use cognitive bots and machine learning to interact with structured and unstructured data in back office systems
  • What needs to happen from a structural and strategic perspective to drive end-to-end digital transformation
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Paolo Zambonini

Group Chief Digital and Innovation Officer
Lowell Financial Ltd


1:05 pm - 2:35 pm NETWORKING LUNCH

1:05 pm - 2:05 pm EXCLUSIVE LUNCH: AUTOMATION UNCHAINED: A HOLISTIC APPROACH TO ENTERPRISE AUTOMATION

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. This masterclass uses case studies to show you the best approach for engaging with vendors and the most important processes within your organisation.

2:05 pm - 2:35 pm IDG A WHAT TO DO WHEN IMPLEMENTING RPA?

Anna Alechno - Group Shared Services Continuous Improvement Manager IKEA
  • Identify the best processes for automation: High-level assessment to evaluate benefits, deep-dive analysis and process mapping
  • Who should be involved: From operations SMEs and business analysts to solution architects and process owners
  • Governance models: Approval and follow-up
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Anna Alechno

Group Shared Services Continuous Improvement Manager
IKEA

2:05 pm - 2:35 pm IDG G COMBINE LEAN WITH ROBOTIC PROCESS AUTOMATION

Joel Roxburgh - Director, Lean Transformation Bupa
  • Embrace lean principles when executing robotic process automation
  • How lean precipitates the usage of robotic process automation
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Joel Roxburgh

Director, Lean Transformation
Bupa

2:05 pm - 2:35 pm IDG J ALIGN THE BUSINESS AND IT TO SIGNIFICANTLY DRIVE PERFORMANCE

  • Where to start the journey in creating a functioning eco-system
  • The areas to focus on to ensure an efficient eco-system
  • The real value of implementing an eco-system


2:05 pm - 2:35 pm IDG B WHAT NOT TO DO WHEN IMPLEMENTING RPA

Alexander Pyatkov - Head of Robotic Process Automation Sberbank
  • Avoid targeting overly complex processes when implementing RPA
  • The cultural conundrum: Ensure you educate your workforce and win buy-in in the right places
  • From decentralised to centralised and working with your centre of excellence
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Alexander Pyatkov

Head of Robotic Process Automation
Sberbank

2:05 pm - 2:35 pm IDG H DELIVER PROCESS OPTIMISATION BY SCALING RPA

Donnie MacColl - Director of EMEA Technical Services HelpSystems
  • Identify where automation is key to immediate and long-term optimisation
  • The challenge of global operations and process standardisation with RPA
  • What would your best-practice rules and infrastructure look like in an ideal world?
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Donnie MacColl

Director of EMEA Technical Services
HelpSystems

2:05 pm - 2:35 pm IDG N BUILD A CULTURE THAT IS INTELLIGENT AUTOMATION READY

Marieke Crabbe - Chief of Staff of CFO BNP Paribas Fortis
  • Manage a culture that is new to the operational and process mind set and methodologies
  • Have your team create use cases for emerging technology, including RPA, AI, machine learning or Blockchain
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Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

  • How process automation helps you see what can be optimised
  • Better drive your RPA initiative with IT-process automation and workflow automation
  • Bring transparency into your processes to run RPA with a lower risk of failure
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Martin Mertens

Senior Process Automation Manager Platform Engineering and Architecture
Adidas

2:05 pm - 2:35 pm IDG I USING RPA IN THE CLOUD

Eva Quadbeck - Manager, Projects & Innovation Randstad
  • How it is easier to share information across geographies and functions
  • Share bots, successfully migrate and become more customer-centric
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Eva Quadbeck

Manager, Projects & Innovation
Randstad

2:05 pm - 2:35 pm IDG O HOW TO ACHIEVE INTELLIGENT AUTOMATION WITH LOW-CODE FOR YOUR ENTERPRISE

Neil Murphy - Head of Global Business Development Abbyy
  • Build a transformative enterprise application by bringing RPA, AI, and low code together
  • The increasing value of IA in enterprise application development
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Neil Murphy

Head of Global Business Development
Abbyy

2:05 pm - 2:35 pm IDG D ADDING CONTENT INTELLIGENCE TO YOUR RPA STRATEGY

Neil Murphy - Head of Global Business Development Abbyy
The types of processes content intelligence delivers value to
What to expect when adding content intelligence to a robotic process
Understand where artificial intelligence fits into the RPA journey
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Neil Murphy

Head of Global Business Development
Abbyy

2:05 pm - 2:35 pm IDG J UTILISE YOUR DATA POOL TO IMPROVE BUSINESS EFFICIENCY WITH RPA AND AI TECHNOLOGIES

  • Develop approaches to manage large numbers of processes and data
  • Ensure your staff understand how to manage data and implement it is practical proficiency

2:05 pm - 2:35 pm IDG P BPO OR IN-HOUSE SUPPORT FOR INTELLIGENT AUTOMATION

  • How BPO and in-house support apply to intelligent automation
  • How best to outsource IA
  • Flexibility, quality, control and convenience

2:05 pm - 2:35 pm IDG E COLLABORATE FOR A STRONG GOVERNANCE MODEL

Jakub Wozniak - Head of Process Automation A.P. Moller – Maersk
  • Dismantle high level business requirements to make it digestible for the business
  • Collaboration across the business, IT and architects
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Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk

2:05 pm - 2:35 pm IDG K AN RPA JOURNEY: STARTING SMALL AND SCALING BIG

Jake Howard - Strategic Account Director Softomotive
  • Drive an efficient enterprise and cut down all inefficiencies and improve productivity for your business
  • Scale by nature to spend more time making vital business decisions
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Jake Howard

Strategic Account Director
Softomotive

2:05 pm - 2:35 pm IDG Q USE CHAT BOTS TO ENHANCE CUSTOMER SERVICE

  • Integrate customer data into your RPA model to improve customer service
  • Interpret the data created from RPA to create more efficient and personalised products

2:05 pm - 2:35 pm IDG F HARNESS SENIOR SUPPORT AND BUSINESS INSIGHT FOR YOUR RPA PROGRAMME

Frode Skjaeveland - Head of Robotic Process Automation Equinor
  • Show senior management the success of your POCs
  • Where to start building a pipeline of opportunities
  • The advantages of a delegated model to harness business insight
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Frode Skjaeveland

Head of Robotic Process Automation
Equinor

2:05 pm - 2:35 pm IDG L SUCCESSFULLY SCALE RPA IN YOUR BUSINESS TRANSFORMATION

Dmitry Popov - Head of Service Management MANN+HUMMEL Service s.r.o.
  • To what extent does your RPA provider understand your business and why is that important
  • The benefits of having two RPA providers: Agility and business compatibility
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Dmitry Popov

Head of Service Management
MANN+HUMMEL Service s.r.o.

2:05 pm - 2:35 pm IDG R CONTROL YOUR DATA TO MAXIMISE OPPORTUNITIES FOR INTELLIGENT AUTOMATION

  • Capturing unstructured data through recognition technologies
  • Turn structured data into valuable business insights

2:05 pm - 2:35 pm IDG S AI PROCESS AUTOMATION FOR ENTERPRISE BUSINESS COMMUNICATION

Florian Erlach - President Dynamic AI56
  • Dynmically automate up to 80% of business processes in real-time
  • How a genetic coding system enables continuous learning with constant improvement in quality and accuracy of automation

Florian Erlach

President
Dynamic AI56

2:05 pm - 3:05 pm IDG T ORCHESTRATE SKILLS AND CAPABILITIES TO DRIVE INTELLIGENT AUTOMATION

  • Understand capability mapping and breaking down processes
  • Knitting together different technologies for an end-to-end service compatibility

3:45 pm - 4:15 pm NETWORKING BREAK



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Prasanna Banna

CTIO – Desk, Device & Production Management
Openreach

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Peter Anstey

Business Architect, Customer Services Operations
Openreach

4:35 pm - 4:50 pm HOW THE ROYAL NAVY IS SHIFTING ITS MIND SET TO EMBRACE AI AND MACHINE LEARNING

Lt. Cdr. Jim Briscoe - Al Project Manager Royal Navy
  • Alter your mind set and inspire people to think differently to create a ‘knowledge organisation’ that will support AI and machine learning
  • Fusing human knowledge with data: Improve the reliability of your data to be able to concentrate more on human tasks such as emotional intelligence
  • Use machine learning to do what you do in a better, faster and more understood way to gain operational advantage
  • The use of unstructured data – NLP, facial recognition, text analytics etc. –
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Lt. Cdr. Jim Briscoe

Al Project Manager
Royal Navy

4:50 pm - 5:05 pm ROBOTIC PROCESS AUTOMATION IN PROJECT AIR TRANSFORMATION AT THE RAF

  • The rapid, one month deployment of RPA: From POC to the role of the Cabinet Office in accelerating implementation
  • Red Tape Challenge: Developing the RAF into an agile organisation prime for digital and operational optimisation
  • Find the balance between machine and human interaction and modernising the defence programme for business transformation
  • Converge RPA with data analytics and insight to make data-driven decisions and deliver greater KPIs at the RAF

4:35 pm - 5:05 pm ARTIFICIAL INTELLIGENCE IN INFORMATION WARFARE

Lt. Cdr. Jim Briscoe - Al Project Manager Royal Navy
  • How are RPA and AI enhancements pushed through by Government?
  • What is the biggest cultural change management challenge you have faced?
  • What’s next in your intelligent automation strategy?
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Lt. Cdr. Jim Briscoe

Al Project Manager
Royal Navy

5:20 pm - 5:50 pm DOING IT BETTER AND FASTER: TACKLING THE CHALLENGES OF PRECISION, VISIBILITY AND PLANNING

Mark Gallagher - Commentator, Pundit and Senior Executive Formula One
When even minor variations can mean the difference between success and failure, life or death, precision, visibility and robust planning are paramount. In this IA Week exclusive keynote, Mark Gallagher brings expertise from Formula 1 to prepare you for your IA journey in the months ahead. With expert insights on planning and executing tasks with excellence, innovation, and perfection, the lessons you’ll learn will inspire you to be a true IA champion.
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Mark Gallagher

Commentator, Pundit and Senior Executive
Formula One

5:50 pm - 6:00 pm SUMMARY OF CONFERENCE DAY ONE

6:00 pm - 6:30 pm DRINKS RECEPTION

Pitch-side drinks and networking in style!