26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 2

8:30 am - 9:00 am REGISTRATION & NETWORKING

9:00 am - 9:10 am OPENING REMARKS

9:10 am - 9:30 am LIVE Q&A THE NEED TO STANDARDISE DATA REQUESTS TO MAXIMISE SAVINGS THROUGH INTELLIGENT AUTOMATION

Beju Shah - Head of Data Collection & Publication Bank of England
• Adopting data standards to apply automation effectively to save time and money
• The key to developing a better data architecture imperative for automation
• Manage structured and unstructured data to unlock machine learning capabilities
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Beju Shah

Head of Data Collection & Publication
Bank of England

9:30 am - 10:00 am HOW ARTIFICIAL INTELLIGENCE IS IMPROVING HOW A PILOT FLIES AN AIRCRAFT

Parmi Matharu - Chief Technologist Rockwell Collins
• How AI and machine learning enable better efficiency and user experience to become cognitive based
• Moving AI and machine learning into the wider corporate learning process and expanding into different regions
• The benefits of migrating and exploring your employee database and data structure
• Use your data, legacy applications and the cloud to create a knowledge management repository and grow your global network
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Parmi Matharu

Chief Technologist
Rockwell Collins

What does the future of intelligent automation look like?
• Emerging technologies that can maximise RPA
• How to have a conversation with senior management about investment for intelligent automation?
• What should I expect from my RPA provider in the next 6-12 months?
Reserved for C-Levels from the RPA bellwether solution providers – to participate contact joel.fig@iqpc.co.uk
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Piotr Kulagowski

Director of Operations
Warta

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Laura Southam

RPA Manager, Finance Shared Services
Boots

11:00 am - 11:30 am NETWORKING BREAK

11:30 am - 11:50 am A LARGE AUTOMATION INITIATIVE TO IMPROVE OPERATIONAL EXCELLENCE AT SWISSCOM

Daniel Henneke - Production Architect Swisscom
Identify and prepare use case to be automated
• Use your RPA initiative to improve operational excellence quality
and cost
• Find opportunities to automate through process modeling and
analysis
• Employ a data analytics based approached to identify problem
areas
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Daniel Henneke

Production Architect
Swisscom

11:30 am - 11:50 am SCALING FROM A SHARED SERVICE CENTRE TO THE WIDER BUSINESS AT TARMAC

Paula Hughes - Automation Lead Tarmac
Use BPM to give visibility and traceability to your processes
• The importance of being able to respond to high variation at tasks
at Tarmac
• Doubling our pipeline while adding cognitive proof of concepts with
intelligence
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Paula Hughes

Automation Lead
Tarmac

11:30 am - 11:50 am WHAT YOU CAN DO FOR ARTIFICIAL INTELLIGENCE

Christophe Castan - Head of Artificial Intelligence AXA
• Empower your people through AI: Switch mindsets to show how AI
will augment your staff
• From process-driven to data-driven to AI-driven: Redefine the
roadmap of your business processes and data flows
• NLP for Enterprise Communication Management: Expected
Reaction Management powered by AI
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Christophe Castan

Head of Artificial Intelligence
AXA

11:50 am - 11:55 am OPPORTUNITY TO CHANGE STREAMS

11:55 am - 12:15 pm WHAT TO AUTOMATE AND HOW TO MAKE ACCURATE BUSINESS DECISIONS AT ERICSSON

Rajwinder Singh - Director of IT Operations Automation Ericsson
• The role of IT and Operations in driving the digital strategy at
Ericsson
• Working collaboratively with stakeholders across different functions
• Decide what processes to automate based on the business
capabilities for automation
• The next step: Moving from RPA to cognitive automation by
implementing machine learning technologies
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Rajwinder Singh

Director of IT Operations Automation
Ericsson

11:55 am - 12:15 pm DRIVE INTELLIGENT AUTOMATION THROUGH A CENTRALISED AGILE AUTOMATION HUB

Veronika Sokolova - Intelligent Automation Programme Manager BT
• Challenges of scaling RPA and the move to an holistic approach to
automation and process improvement
• Building a large-scale best-practice hub where automation fits and
our lessons learnt
• Apply Agile to deliver automation at scale
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Veronika Sokolova

Intelligent Automation Programme Manager
BT

11:55 am - 12:15 pm TRANSFORMING OUR FINANCE DEPARTMENT THROUGH MACHINE LEARNING AND AI

Marieke Crabbe - Chief of Staff of CFO BNP Paribas Fortis
• Build a competence centre for machine learning and AI
• The cultural conundrum: Overcome rudimentary awareness of
OpEx to discover opportunities
• The opportunities in data for a finance department using AI
• Overview of our first use cases in machine learning, AI and
Blockchain
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Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

12:15 pm - 12:20 pm OPPORTUNITY TO CHANGE STREAMS

12:20 pm - 12:40 pm FROM PROCESS SIMPLIFICATION TO EFFECTIVE RPA IMPLEMENTATION

Gary Turner - Head of RPA Implementation Royal Mail Group
• Building a Centre of Excellence: What you need for it to thrive
• The importance of vendor selection in successful implementation
and scaling up
• The use of a Process Simplification and Automation Programme
• Using agile to be more flexible when you scale
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Gary Turner

Head of RPA Implementation
Royal Mail Group

12:20 pm - 12:40 pm TRANSITIONING ROBOTICS ACROSS SOFTWARE PLATFORMS AND MANAGING WITH UNATTENDED SOLUTIONS

Terrill Sebastian - Head of Platform Change & Robotics Development UBS
• Move robotics to your new servers to support unattended solutions
• Set up a new infrastructure and deliver more sustainability and
scalability to support growth
• How to get a better return on investment from your robots
• Training your users to limit any impact on performance from the
migration
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Terrill Sebastian

Head of Platform Change & Robotics Development
UBS

12:20 pm - 12:40 pm INTEGRATE CHAT BOTS WITH RPA TO DELIVER AN IMPROVED CUSTOMER SERVICE

• Automate chat bots to support your customers decisions and
provide them with more information
• Use chat bots to deal with customer requests faster than ever
• Embed consumer data into your RPA model to enhance your
customer service
• Interpret the data created from RPA to create more efficient and
personalised products

12:40 pm - 12:45 pm OPPORTUNITY TO CHANGE STREAMS

12:45 pm - 1:05 pm HOW TO BUILD A BUSINESS CASE AND ‘SELL’ RPA INTERNALLY

Kieran Gilmurray - Global Capability Lead – Robotics, Blockchain & Automation Pearson
• Process is key: Find the right processes to automate
• Build a team and deliver a standardised approach to execute your
strategy
• Leverage agile, design thinking and lean methodologies
• Do not forget: Use PR to raise awareness and educate the business
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Kieran Gilmurray

Global Capability Lead – Robotics, Blockchain & Automation
Pearson

12:45 pm - 1:05 pm SCALING SMART PROCESS AUTOMATION (SPA) FROM PILOT TO ENTERPRISE-WIDE APPLICATION

Pierluigi Mega - Associate Director, Process Excellence & RPA Merck Group
• How we deliver a business case for Finance to grow from 30 to 100
bots
• Setting up SPA as a service for the business to access our
automation centre
• Build a structure that can deliver automation with a certain kind of
quality
• Moving from pilot to enterprise-wide application of RPA
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Pierluigi Mega

Associate Director, Process Excellence & RPA
Merck Group

12:45 pm - 1:05 pm RPAS ROLE IN THE INDUSTRY 4.0 ECOSYSTEM

• Inspire your team to challenge the status quo by fostering the
digital transformation
• Streamline business processes and redesign them with lean
• Share your ecosystem amongst innovative technologies including
RPA, AI, ML, Chat bots and data visualisation

1:05 pm - 2:05 pm NETWORKING LUNCH

2:05 pm - 2:25 pm ERP INTEGRATION “IT SHOULD BE CALLED RTA BECAUSE IT’S A TASK NOT A PROCESS THAT YOU’RE AUTOMATING”

Sam Horton - Global Services Finance Strategy and Operations Director Johnson and Johnson
• Why a properly integrated ERP system is beneficial to RPA and removes the human element
• Why RPA changes the game if you get your cost model right
• Adding RPA or AI when your ERP is integrated end-to-end
• Manage interactions with other groups and drive consistency across Global Services
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Sam Horton

Global Services Finance Strategy and Operations Director
Johnson and Johnson

12:25 pm - 1:05 pm PANEL DISCUSSION ENGAGEMENT, DISCOVERY AND DECISION-MAKING WITH COGNITIVE COMPUTING

• Use cognitive automation to accelerate and scale operational efficiency
• How cognitive computing allows you to gather key information from multiple data streams
• Allow cognitive automation to act as an advisor to your internal decision-makers

3:05 pm - 3:35 pm NETWORKING BREAK

3:35 pm - 3:55 pm THE RPA OPPORTUNITY IN THE CABINET OFFICE: EDUCATING GOVERNMENT AND ACCELERATING AUTOMATION DEPLOYMENT

James Merrick-Potter - Head of Robotic Automation Unit Cabinet Office
• Educate and advise departments on automation opportunities to reach true transformation potential
• How RPA fits in with other technologies like AI in your technology ecosystem
• Build a delivery service to run pilots and proof of concepts without further complications
• Improve end-to-end services to directly impact the public and customer experience
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James Merrick-Potter

Head of Robotic Automation Unit
Cabinet Office

3:55 pm - 4:15 pm MANAGE STRUCTURED AND UNSTRUCTURED DATA AND INTEGRATE IT WITH YOUR RPA STRATEGY

• Manage structured and unstructured data and make the most of the value it can add to your business
• Combine unstructured data and analytics capabilities to positively enhance your processes
• What are the best tools and technologies to make sense of unstructured data

4:15 pm - 4:15 pm SUMMARY OF CONFERENCE DAY TWO