26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 2

9:00 am - 9:30 am REGISTRATION & NETWORKING

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Kate Levchuk

Futurist & AI Enthusiast
Forbes & Cognitive World Tech Contributor

9:40 am - 10:00 am HOW MACHINE LEARNING AND AI COME TOGETHER TO TRANSFORM AN ORGANISATION

Paolo Zambonini - Group Chief Digital and Innovation Officer, Lowell Financial Ltd
  • Artificial Intelligence in omnichannel solutions
  • Deploy cognitive bots and agent assistants in the front office
  • Use cognitive bots and machine learning to interact with structured and unstructured data in back office systems
  • What needs to happen from a structural and strategic perspective to drive end-to-end digital transformation
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Paolo Zambonini

Group Chief Digital and Innovation Officer
Lowell Financial Ltd


9:30 am - 10:00 am THE RPA OPPORTUNITY IN THE CABINET OFFICE: EDUCATING GOVERNMENT AND ACCELERATING AUTOMATION DEPLOYMENT

James Merrick-Potter - Head of Robotic Automation Unit, Cabinet Office
• Educate and advise departments on automation opportunities to reach true transformation potential
• How RPA fits in with other technologies like AI in your technology ecosystem
• Build a delivery service to run pilots and proof of concepts without further complications
• Improve end-to-end services to directly impact the public and customer experience
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James Merrick-Potter

Head of Robotic Automation Unit
Cabinet Office

  • Build a strategy and vision to drive RPA across the organisation
  • The role of IT and Operations within or owning the CoE
  • Work with other parts of the business through your CoE
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John Cottongim

Automation Director
Mars

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Chris Thomas

Head of Business Improvement & Innovation
Bristol Water

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Seth Adler

Editor-in-Chief
AIIA.net

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Anders Emil Balk-Møller

Head of Robotics & Digitalisation Centre of Excellence
Danske Bank

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Gemma Lewis

Robotic Process Automation Lead
National Grid

10:30 am - 11:00 am THE WORLD’S FIRST COGNITIVE HOSPITAL AI PROJECT FOR PATIENT SUPPORT AT ALDER HEY

Iain Hennessy - Clinical Director of Innovation, Alder Hey
This morning keynote will address how Alder Hey’s Innovation team is working with world leading companies and local small businesses, using gaming technology, sensors and cognitive computing to predict the progression of illnesses and plan individualised treatments. Meanwhile Iain will draw on how he founded the world’s first cognitive hospital AI project for patient support and a long-term strategy to build the world’s first “Living Hospital” by adapting emerging technologies to enable the building to care for the children within it, both medically and holistically.
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Iain Hennessy

Clinical Director of Innovation
Alder Hey

11:00 am - 11:20 am TECHNOLOGY DEMONSTRATION


11:20 am - 11:50 am NETWORKING BREAK

11:30 am - 11:50 am TECH CUBE SESSION LED BY EDGEVERVE

Join Edgeverve in the Tech Cube in the heart of the exhibition area to learn first class intelligent automation techniques in an interactive technology demonstration! Spaces will fill on a first-come first-serve basis, so don't miss out!

11:50 am - 12:15 pm A LARGE AUTOMATION INITIATIVE TO IMPROVE OPERATIONAL EXCELLENCE AT SWISSCOM

Daniel Henneke - Production Architect, Swisscom
  • Identify and prepare use case to be automated
  • Use your RPA initiative to improve operational excellence quality and cost
  • Find opportunities to automate through process modeling and analysis
  • Employ a data analytics based approached to identify problem areas
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Daniel Henneke

Production Architect
Swisscom

11:50 am - 12:15 pm WARTA’S AUTOMATION JOURNEY: FROM ADOPTION TO THE FUTURE

Piotr Kulagowski - Director of Operations, Warta
  • The importance of people and robotics working together
  • How RPA got started in Warta
  • What we automate and what we can’t automate
  • Warta’s vision for the future
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Piotr Kulagowski

Director of Operations
Warta

11:50 am - 12:15 pm SCALING FROM A SHARED SERVICE CENTRE TO THE WIDER BUSINESS AT TARMAC

Paula Hughes - Automation Lead, Tarmac
Pablo Cala - RPA Architect, Tarmac
  • Use BPM to give visibility and traceability to your processes
  • The importance of being able to respond to high variation at tasks at Tarmac
  • Doubling our pipeline while adding cognitive proof of concepts with intelligence
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Paula Hughes

Automation Lead
Tarmac

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Pablo Cala

RPA Architect
Tarmac

Planning to have yourown army of bots or in progress of taking over the world already?

The art of managing robots is as intricate and challenging as managing people.

Just as people have strengths and weaknesses, bots do too, and you need to master the art of getting the right bot for each job and having the right management structure in place.

Come and join this masterclass for real-world experience on implementing robotics at different scales, verticals and cultures.


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Martijn Zuiderbaan

Chief Commercial Officer
PATeam

12:15 pm - 12:20 pm OPPORTUNITY TO CHANGE STREAMS

12:20 pm - 12:45 pm MASTER YOUR FIRST YEAR OF RPA DEPLOYMENT

Anil Bhavnai - Director, BPO Operations, Global Financial Solutions, Pfizer
  • Run assessments across sites to discover where to automate and replicate those with your RPA partner
  • Why we chose accounts payable, order to cash processes and the like
  • Manage the mixture of manual and automated activities
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Anil Bhavnai

Director, BPO Operations, Global Financial Solutions
Pfizer

12:20 pm - 12:45 pm DRIVE INTELLIGENT AUTOMATION THROUGH A CENTRALISED AGILE AUTOMATION HUB

Veronika Sokolova - Intelligent Automation Programme Manager, BT
• Challenges of scaling RPA and the move to an holistic approach to automation and process improvement
• Building a large-scale best-practice hub where automation fits and our lessons learnt
• Apply Agile to deliver automation at scale
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Veronika Sokolova

Intelligent Automation Programme Manager
BT

12:20 pm - 12:45 pm TRANSFORMING OUR FINANCE DEPARTMENT THROUGH MACHINE LEARNING AND AI

Marieke Crabbe - Chief of Staff of CFO, BNP Paribas Fortis
• Build a competence centre for machine learning and AI
• The cultural conundrum: Overcome rudimentary awareness of OpEx to discover opportunities
• The opportunities in data for a finance department using AI
• Overview of our first use cases in machine learning, AI and Blockchain
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Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

12:45 pm - 12:50 pm OPPORTUNITY TO CHANGE STREAMS

12:50 pm - 1:15 pm FROM PROCESS SIMPLIFICATION TO EFFECTIVE RPA IMPLEMENTATION

Gary Turner - Head of RPA Implementation, Royal Mail Group
• Building a Centre of Excellence: What you need for it to thrive
• The importance of vendor selection in successful implementation and scaling up
• The use of a Process Simplification and Automation Programme
• Using agile to be more flexible when you scale
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Gary Turner

Head of RPA Implementation
Royal Mail Group

12:50 pm - 1:15 pm LEADING THE GLOBAL SCALE UP OF RPA ACROSS THE BUSINESS AND SHARED SERVICE CENTRES

Jairo Quiros - Vice President Global Shared Services & Site Leader - Costa Rica SSC, Equifax
  • Set roles, responsibilities and governance through your global Centre of Excellence
  • The success of an ‘Automation Champion Network’: Training 50 employees to spot business opportunities for RPA
  • From 70 implementations to 70 in the pipe: How Equifax achieved rapid growth in a short period
  • What does the digital workforce mean to you and how can you leverage internal resources and capabilities?
  • RPA in the wider business strategy: Cost, quality and productivity levels as equal opportunities in the digital equation
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Jairo Quiros

Vice President Global Shared Services & Site Leader - Costa Rica SSC
Equifax

12:50 pm - 1:15 pm SCALING SMART PROCESS AUTOMATION (SPA) FROM PILOT TO ENTERPRISE-WIDE APPLICATION

Pierluigi Mega - Associate Director, Process Excellence & RPA, Merck Group
• How we deliver a business case for Finance to grow from 30 to 100 bots
• Setting up SPA as a service for the business to access our automation centre
• Build a structure that can deliver automation with a certain kind of quality
• Moving from pilot to enterprise-wide application of RPA
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Pierluigi Mega

Associate Director, Process Excellence & RPA
Merck Group

1:15 pm - 2:15 pm NETWORKING LUNCH

2:15 pm - 2:20 pm PRIZE GIVEAWAY

2:20 pm - 2:35 pm IA INDUSTRY REPORT

2:35 pm - 3:05 pm ERP INTEGRATION “IT SHOULD BE CALLED RTA BECAUSE IT’S A TASK NOT A PROCESS THAT YOU’RE AUTOMATING”

Sam Horton - Global Services Finance Strategy & Operations Director, Johnson and Johnson
• Why a properly integrated ERP system is beneficial to RPA and removes the human element
• Why RPA changes the game if you get your cost model right
• Adding RPA or AI when your ERP is integrated end-to-end
• Manage interactions with other groups and drive consistency across Global Services
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Sam Horton

Global Services Finance Strategy & Operations Director
Johnson and Johnson

3:05 pm - 3:35 pm WHAT CAN YOU LEARN FROM AUGMENTED REALITY APPLIED IN REAL ESTATE CONSULTING

Francesco Federico - EMEA Digital Director, Jones Lang LaSalle
  • Help business lines understand how to leverage digital capabilities and technologies to identify opportunities and improve revenue streams
  • Balancing AI with the human touch to inject greater value to the client
  • How to leverage technology to make your human element shine
  • Collect data from augmented reality to refine your business proposal
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Francesco Federico

EMEA Digital Director
Jones Lang LaSalle

3:35 pm - 4:05 pm WHAT YOU CAN DO FOR ARTIFICIAL INTELLIGENCE

Christophe Castan - Head of Artificial Intelligence, AXA
• Empower your people through AI: Switch mindsets to show how AI will augment your staff
• From process-driven to data-driven to AI-driven: Redefine the roadmap of your business processes and data flows
• NLP for Enterprise Communication Management: Expected Reaction Management powered by AI
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Christophe Castan

Head of Artificial Intelligence
AXA

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Kate Levchuk

Futurist & AI Enthusiast
Forbes & Cognitive World Tech Contributor