26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Conference Day 2

8:30 am - 9:00 am REGISTRATION & NETWORKING

9:00 am - 9:10 am OPENING REMARKS

9:10 am - 9:30 am LIVE Q&A THE NEED TO STANDARDISE DATA REQUESTS TO MAXIMISE SAVINGS THROUGH INTELLIGENT AUTOMATION

Beju Shah - Head of Data Collection & Publication Bank of England
• Adopting data standards to apply automation effectively to save time and money
• The key to developing a better data architecture imperative for automation
• Manage structured and unstructured data to unlock machine learning capabilities
img

Beju Shah

Head of Data Collection & Publication
Bank of England

9:30 am - 10:00 am HOW ARTIFICIAL INTELLIGENCE IS IMPROVING HOW A PILOT FLIES AN AIRCRAFT

Parmi Matharu - Chief Technologist Rockwell Collins
• How AI and machine learning enable better efficiency and user experience to become cognitive based
• Moving AI and machine learning into the wider corporate learning process and expanding into different regions
• The benefits of migrating and exploring your employee database and data structure
• Use your data, legacy applications and the cloud to create a knowledge management repository and grow your global network
img

Parmi Matharu

Chief Technologist
Rockwell Collins

  • Build a strategy and vision to drive RPA across the organisation
  • The role of IT and Operations within or owning the CoE
  • Work with other parts of the business through your CoE
img

John Cottongim

Automation Director
Mars

img

Chris Thomas

Head of Business Improvement & Innovation
Bristol Water

img

Jeff Kudrle

Director, Innovation - Data Strategy, Governance & Process Excellence
The Coca-Cola Company

img

Seth Adler

Editor-in-Chief
AIIA.net

img

Anders Emil Balk-Møller

Head of Robotics & Digitalisation Centre of Excellence
Danske Bank

img

Gemma Lewis

Robotic Process Automation Lead
National Grid

10:40 am - 11:05 am THE WORLD’S FIRST COGNITIVE HOSPITAL AI PROJECT FOR PATIENT SUPPORT AT ALDER HEY

Iain Hennessy - Clinical Director of Innovation Alder Hey
This morning keynote will address how Alder Hey’s Innovation team is working with world leading companies and local small businesses, using gaming technology, sensors and cognitive computing to predict the progression of illnesses and plan individualised treatments. Meanwhile Iain will draw on how he founded the world’s first cognitive hospital AI project for patient support and a long-term strategy to build the world’s first “Living Hospital” by adapting emerging technologies to enable the building to care for the children within it, both medically and holistically.
img

Iain Hennessy

Clinical Director of Innovation
Alder Hey

11:05 am - 11:40 am NETWORKING BREAK

11:40 am - 12:00 pm A LARGE AUTOMATION INITIATIVE TO IMPROVE OPERATIONAL EXCELLENCE AT SWISSCOM

Daniel Henneke - Production Architect Swisscom
  • Identify and prepare use case to be automated
  • Use your RPA initiative to improve operational excellence quality and cost
  • Find opportunities to automate through process modeling and analysis
  • Employ a data analytics based approached to identify problem areas
img

Daniel Henneke

Production Architect
Swisscom

11:40 am - 12:00 pm SCALING FROM A SHARED SERVICE CENTRE TO THE WIDER BUSINESS AT TARMAC

Paula Hughes - Automation Lead Tarmac
Pablo Cala - RPA Architect Tarmac
  • Use BPM to give visibility and traceability to your processes
  • The importance of being able to respond to high variation at tasks at Tarmac
  • Doubling our pipeline while adding cognitive proof of concepts with intelligence
img

Paula Hughes

Automation Lead
Tarmac

img

Pablo Cala

RPA Architect
Tarmac

11:40 am - 12:00 pm WHAT YOU CAN DO FOR ARTIFICIAL INTELLIGENCE

Christophe Castan - Head of Artificial Intelligence AXA
• Empower your people through AI: Switch mindsets to show how AI will augment your staff
• From process-driven to data-driven to AI-driven: Redefine the roadmap of your business processes and data flows
• NLP for Enterprise Communication Management: Expected Reaction Management powered by AI
img

Christophe Castan

Head of Artificial Intelligence
AXA

12:00 pm - 12:05 pm OPPORTUNITY TO CHANGE STREAMS

12:05 pm - 12:25 pm MASTER YOUR FIRST YEAR OF RPA DEPLOYMENT

Anil Bhavnai - Director, BPO Operations, Global Financial Solutions Pfizer
  • Run assessments across sites to discover where to automate and replicate those with your RPA partner
  • Why we chose accounts payable, order to cash processes and the like
  • Manage the mixture of manual and automated activities
img

Anil Bhavnai

Director, BPO Operations, Global Financial Solutions
Pfizer

12:05 pm - 12:25 pm DRIVE INTELLIGENT AUTOMATION THROUGH A CENTRALISED AGILE AUTOMATION HUB

Veronika Sokolova - Intelligent Automation Programme Manager BT
• Challenges of scaling RPA and the move to an holistic approach to automation and process improvement
• Building a large-scale best-practice hub where automation fits and our lessons learnt
• Apply Agile to deliver automation at scale
img

Veronika Sokolova

Intelligent Automation Programme Manager
BT

12:05 pm - 12:25 pm TRANSFORMING OUR FINANCE DEPARTMENT THROUGH MACHINE LEARNING AND AI

Marieke Crabbe - Chief of Staff of CFO BNP Paribas Fortis
• Build a competence centre for machine learning and AI
• The cultural conundrum: Overcome rudimentary awareness of OpEx to discover opportunities
• The opportunities in data for a finance department using AI
• Overview of our first use cases in machine learning, AI and Blockchain
img

Marieke Crabbe

Chief of Staff of CFO
BNP Paribas Fortis

12:25 pm - 12:30 pm OPPORTUNITY TO CHANGE STREAMS

12:30 pm - 12:50 pm FROM PROCESS SIMPLIFICATION TO EFFECTIVE RPA IMPLEMENTATION

Gary Turner - Head of RPA Implementation Royal Mail Group
• Building a Centre of Excellence: What you need for it to thrive
• The importance of vendor selection in successful implementation and scaling up
• The use of a Process Simplification and Automation Programme
• Using agile to be more flexible when you scale
img

Gary Turner

Head of RPA Implementation
Royal Mail Group

12:30 pm - 12:50 pm LEADING THE GLOBAL SCALE UP OF RPA ACROSS THE BUSINESS AND SHARED SERVICE CENTRES

Jairo Quiros - Vice President Global Shared Services & Site Leader - Costa Rica SSC Equifax
  • Set roles, responsibilities and governance through your global Centre of Excellence
  • The success of an ‘Automation Champion Network’: Training 50 employees to spot business opportunities for RPA
  • From 70 implementations to 70 in the pipe: How Equifax achieved rapid growth in a short period
  • What does the digital workforce mean to you and how can you leverage internal resources and capabilities?
  • RPA in the wider business strategy: Cost, quality and productivity levels as equal opportunities in the digital equation
img

Jairo Quiros

Vice President Global Shared Services & Site Leader - Costa Rica SSC
Equifax

12:30 pm - 12:50 pm LEAD A CULTURE OF INNOVATION USING AI LEARNING

Lloyd Dean - Head of Digital & Innovative Learning EDF Energy
  • The essentials needed to breed an organisation ready to innovate
  • Design and implement a learning strategy that focuses on people development, engagement and innovation
  • Build an AI competency framework tool that understands users and unearths trends about how they are learning
  • Develop a long-term strategy to engage employees and reduce costs using AI learning
  • Use your data to show an ROI and where value can be demonstrated
img

Lloyd Dean

Head of Digital & Innovative Learning
EDF Energy

12:50 pm - 12:55 pm OPPORTUNITY TO CHANGE STREAMS

12:55 pm - 1:15 pm HOW TO BUILD A BUSINESS CASE AND ‘SELL’ RPA INTERNALLY

Kieran Gilmurray - Global Capability Lead – Robotics, Blockchain & Automation Pearson
• Process is key: Find the right processes to automate
• Build a team and deliver a standardised approach to execute your strategy
• Leverage agile, design thinking and lean methodologies
• Do not forget: Use PR to raise awareness and educate the business
img

Kieran Gilmurray

Global Capability Lead – Robotics, Blockchain & Automation
Pearson

12:55 pm - 1:15 pm SCALING SMART PROCESS AUTOMATION (SPA) FROM PILOT TO ENTERPRISE-WIDE APPLICATION

Pierluigi Mega - Associate Director, Process Excellence & RPA Merck Group
• How we deliver a business case for Finance to grow from 30 to 100 bots
• Setting up SPA as a service for the business to access our automation centre
• Build a structure that can deliver automation with a certain kind of quality
• Moving from pilot to enterprise-wide application of RPA
img

Pierluigi Mega

Associate Director, Process Excellence & RPA
Merck Group

12:55 pm - 1:15 pm LEVERAGING AUTOMATION CAPABILITIES AS PART OF A BROADER DIGITAL INITIATIVE AT COCA-COLA

Jeff Kudrle - Director, Innovation - Data Strategy, Governance & Process Excellence The Coca-Cola Company
  • Drive a cultural shift to upscale RPA, AI and machine learning
  • How to innovate and focus on what matters the most and the people who can enable that
  • The importance of having structured data and standardised processes
  • Maximise unstructured data, virtual assistants and chat bot data in a broader strategic initiative
img

Jeff Kudrle

Director, Innovation - Data Strategy, Governance & Process Excellence
The Coca-Cola Company

1:15 pm - 2:15 pm NETWORKING LUNCH

2:15 pm - 2:35 pm ERP INTEGRATION “IT SHOULD BE CALLED RTA BECAUSE IT’S A TASK NOT A PROCESS THAT YOU’RE AUTOMATING”

Sam Horton - Global Services Finance Strategy & Operations Director Johnson and Johnson
• Why a properly integrated ERP system is beneficial to RPA and removes the human element
• Why RPA changes the game if you get your cost model right
• Adding RPA or AI when your ERP is integrated end-to-end
• Manage interactions with other groups and drive consistency across Global Services
img

Sam Horton

Global Services Finance Strategy & Operations Director
Johnson and Johnson

2:35 pm - 2:55 pm WHAT CAN YOU LEARN FROM AUGMENTED REALITY APPLIED IN REAL ESTATE CONSULTING

Francesco Federico - EMEA Digital Director Jones Lang LaSalle
  • Help business lines understand how to leverage digital capabilities and technologies to identify opportunities and improve revenue streams
  • Balancing AI with the human touch to inject greater value to the client
  • How to leverage technology to make your human element shine
  • Collect data from augmented reality to refine your business proposal
img

Francesco Federico

EMEA Digital Director
Jones Lang LaSalle

2:55 pm - 3:35 pm PANEL DISCUSSION: MAXIMISE YOUR RPA PROGRAMME BY INTEGRATING TECHNOLOGIES IN YOUR ECOSYSTEM

Create one centre for all processes that need to be automated using your ERP platform
How to increase flexibility within your legacy systems
Converge analytics and AI technologies with RPA to manage large volumes of data
Maximise process management tools within your technology ecosystem alongside RPA

3:35 pm - 3:55 pm NETWORKING BREAK

3:55 pm - 4:15 pm THE RPA OPPORTUNITY IN THE CABINET OFFICE: EDUCATING GOVERNMENT AND ACCELERATING AUTOMATION DEPLOYMENT

James Merrick-Potter - Head of Robotic Automation Unit Cabinet Office
• Educate and advise departments on automation opportunities to reach true transformation potential
• How RPA fits in with other technologies like AI in your technology ecosystem
• Build a delivery service to run pilots and proof of concepts without further complications
• Improve end-to-end services to directly impact the public and customer experience
img

James Merrick-Potter

Head of Robotic Automation Unit
Cabinet Office

4:15 pm - 4:20 pm SUMMARY OF CONFERENCE DAY TWO