Conference Day 1

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 8:40 AM Chairman's Opening Remarks

Barry Matthews, Head of UK, Ireland and Netherlands, ISG


Barry Matthews

Head of UK, Ireland and Netherlands

8:40 AM - 9:20 AM Deploying RPA globally to help achieve Generali’s €1.5 billion savings objectives by 2018

Paul Ruggier, Global Head of OPEX & Automation (RPA, AI), Assicurazioni Generali
  • Learn how Generali has built a Centre of Excellence to help enable its global business units to operationalise RPA in order to select the right processes, scale programmes, manage partners and establish group principles and methodologies
  • Integrate and leverage the same approach as in Lean Six Sigma Program and using its ≈250 ‘Belts’ who have delivered >€60 million cumulative benefits within three years to help ensure RPA is applied to optimised rather than to broken processes
  • Use RPA as a gateway to other advanced automation technologies e.g. AI and cognitive/machine learning
  • Appreciate common mistakes and how to avoid them


Paul Ruggier

Global Head of OPEX & Automation (RPA, AI)
Assicurazioni Generali

9:20 AM - 10:00 AM Develop a new business model through RPA, AI and data analytics

Roberto Mancone, MD, Global Head, Disruptive Technologies & Solutions, Deutsche Bank
  • Working with the Chief Digital Officer and Digital Strategy team to develop disruptive technologies into your organisation
  • End-to-end AI: Provide the back line with information for the completion of processes
  • Ensure technology is converged with data – from IoT to AI
  • Create efficiency and engagement with stakeholders and augment their ability to interact with clients and deliver a more personalised service
  • Big data analytics: Managing structured and unstructured data and the value it can add to your business


Roberto Mancone

MD, Global Head, Disruptive Technologies & Solutions
Deutsche Bank

9:20 AM - 10:00 AM W&Ws RPA journey: Building our Digital Workforce to achieve the seemingly impossible

Christian Wolf, Process Manager, Wuestenrot & Wuerttembergische AG
  • When it seems too big to handle, give it to the RPA team
  • Speed is the leverage and efficiency is the outcome of using a digital workforce
  • Why choosing the right technology partner will make a big difference to your performance
  • RPA is not as easy as it seems but it’s definitely worth the effort


Christian Wolf

Process Manager
Wuestenrot & Wuerttembergische AG

10:30 AM - 11:00 AM Networking Break

11:00 AM - 12:55 PM IDG A: Getting started with RPA: Decide what, where, when, why and how to automate

Anne Turrell, Director, HR Services, Royal Mail


Anne Turrell

Director, HR Services
Royal Mail

11:00 AM - 12:55 PM IDG B: Show leaders business value through your Proof of Concept to win investment

Avijit Banerjee, General Manager – Projects, Global Operations,, DAMCO


Avijit Banerjee

General Manager – Projects, Global Operations,

11:00 AM - 12:55 PM IDG C: Lead the implementation of RPA: Build a pipeline of opportunities and maintain momentum

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland


Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

11:00 AM - 12:55 PM IDG D: Embed lean before executing end-to-end RPA

Joyjit Gorain, RPA & Process Integration Lead, Zurich Insurance


Joyjit Gorain

RPA & Process Integration Lead
Zurich Insurance

11:00 AM - 12:55 PM IDG E: Take RPA to the next level: Turn implementation into global expansion

Adam Devine, Head of Marketing, WorkFusion


Adam Devine

Head of Marketing

11:00 AM - 12:55 PM IDG F: Robotic Centres of Excellence as a tool to innovate and increase your return on investment

Richard Wiggs, RPA Capability Lead, Centre of Excellence, UBS


Richard Wiggs

RPA Capability Lead, Centre of Excellence

11:00 AM - 12:55 PM IDG G: Integrate Data with RPA to maximise your capabilities

11:00 AM - 12:55 PM IDG H: Develop a Governance structure by maturing the RPA culture in your DNA

Jonas Sveistrup Sogaard, Head of Robotics Centre of Excellence, TDC


Jonas Sveistrup Sogaard

Head of Robotics Centre of Excellence

11:00 AM - 12:55 PM IDG I: The role of the Cloud with robotics to reduce failures

11:00 AM - 12:55 PM IDG J: Key challenges aligning your ML efforts with business strategies

Vinoth Raman, Global Programme Manager RPA and AI, ING Bank


Vinoth Raman

Global Programme Manager RPA and AI
ING Bank

11:00 AM - 12:55 PM IDG K: Innovating customer experience through RPA and AI: The new killer ‘Apps’ for the digital economy

Pierre Monserino, Senior Executive, NTT Data Services

Pierre Monserino

Senior Executive
NTT Data Services

11:00 AM - 12:55 PM IDG L: The next steps: Artificial Intelligence and Machine Learning technologies

Zowie Richardson, Director of Business Innovation,, Barclays


Zowie Richardson

Director of Business Innovation,

12:55 PM - 1:55 PM Networking Lunch

12:55 PM - 1:55 PM Lunch 'n' Learn with Edgeverve

Organisations are increasingly turning to RPA to improve operational efficiency, productivity and customer satisfaction. For those organisations that have already undergone a Proof of Concept and are willing to go to the next level by embarking on an enterprise rollout of RPA, there are a few things to consider. This lunch will delve into the option of scaling up RPA for enterprise rollout and discuss topics executives should consider such as:

  • Best-practices for scaling across the enterprise
  • Road blocks and pitfalls you could face
  • Robotic Process Automation maintenance


1:55 PM - 2:30 PM Allied Irish Bank’s recent deployment of robotics to enhance the customer service

Lorraine Duffy, Head of Process Improvement, Allied Irish Banks
  • Use turnkey data models to predict where you are going and data analytics for proactive decision-making
  • Customer centric analysis of processes which are most suitable for robotic process automation and make the most of those services
  • Why a mature relationship between continuous improvement, customer service and automation is imperative for success
  • Optimising your capability for managing strategic change, Business As Usual operations and a complex technology footprint


Lorraine Duffy

Head of Process Improvement
Allied Irish Banks
  • Assess your business’ capability for implementing robotic process automation: End-to-end enablement or partial automation?
  • Comprehend which processes are most suitable for automation and maximise those offerings
  • Obtain stakeholder buy-in to turn concept into practice
  • Leverage project success to show the business value of process automation


Alex Broadbent

PMO & Automation Lead, R2R GPO & Transformation

Keri Smith

Robotics & Intelligent Automation Lead

Avijit Banerjee

General Manager – Projects, Global Operations,

Jonas Sveistrup Sogaard

Head of Robotics Centre of Excellence

Tove Hejbol Lindquist

Director of Process Excellence


3:05 PM - 3:40 PM Automation and Digitisation: Laying the successful foundation for Process Excellence

Sebastian Antony, Head of Process Optimisation, Barclaycard
  • Embrace process excellence by setting yourself up with automation and digitalisation
  • Conceptualising and delivering the digital transformation and robotic automation agenda for Barclaycard back office operations – portfolio of c.£13m of strategic investment secured in 2017
  • Successfully deliver an in-year cost benefit of £5.1million against a target of £4.5milliion in 2016, £2.8 million against a target of £1.6 million in 2015 for global business solutions business in Barclaycard
  • Digital interfacing with customers and making life simpler for the front office
  • Optimise senior management engagement in your project


Sebastian Antony

Head of Process Optimisation


1:55 PM - 2:30 PM How Close Brother’s industrialised their Robotic Centre of Excellence to gain an increased ROI across collaborative business units

Camilla Kwong, Head of Operational Excellence, Close Brothers
  • The benefits of combining RPA with customer experience, OpEx and digital offerings
  • Ramp up the people in your team through a central function and partner with different business units
  • Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
  • Use RPA or AI to pick up negative customer experience before they become a complaint
  • Work with IT on agile development: RPA responsibility in process efficiently


Camilla Kwong

Head of Operational Excellence
Close Brothers


2:30 PM - 3:05 PM The digital workforce as the future of process excellence

Rob Hughes, Senior Director, Automation Anywhere
  • To what extent can digitalisation transform traditional functions and unleash opportunities for value creation?
  • How digitalisation is changing your employees, their processes and ways of working
  • The key disruptions to look out for and how to manage them
  • How OPEX leaders need to position themselves for the digital future


Rob Hughes

Senior Director
Automation Anywhere


3:05 PM - 3:40 PM ENGIE’s award-winning RPA programme: Innovation and early success in applying RPA across business units

Martin Ruane, Programme Director, ENGIE
  • Reach programme maturity and move towards the development of a robotics centre of excellence
  • Designing standard processes that can be industrialised across the organisation
  • Identify RPA business cases and build an opportunity pipeline
  • Educate key stakeholders across departments to gain RPA acceptance
  • Combat the challenges of systems selection, process redesign and re-organisation


Martin Ruane

Programme Director

AI, Machine Learning & Cognitive

1:55 PM - 2:30 PM Provide a technology strategy and facilitate business change for current and future innovations

Ali Shah, Head of Emerging Technology & Strategic Direction, BBC
  • Identify which elements of machine learning can support your programme creation and delivery
  • Address your culture to ensure it’s readiness for this technological transformation
  • Where can you drive efficiencies and product delivery?
  • Ensure and create capacity for change


Ali Shah

Head of Emerging Technology & Strategic Direction

AI, Machine Learning & Cognitive

2:30 PM - 3:05 PM How automation can make you a more customer-centric organisation

  • Leverage robotic process automation to improve the customer experience
  • Increase response time to customer complaints/concerns
  • Redesign the way you interact with customers by keeping key principles at the heart of the process
  • Human vs. Robot: Decide who is better equipped to deal with which queries
  • How can robotics simplify the customer experience?

AI, Machine Learning & Cognitive

3:05 PM - 3:40 PM Ensure your culture is ready for the opportunities Artificial Intelligence and Machine Learning will bring to your business

Michael Natusch, Global Head of Artificial Intelligence, Prudential
  • Take your AI/ML capabilities to your staff
  • Ensure your employees have the capabilities to succeed with artificial intelligence
  • Demystify technology in your organisational culture across business lines
  • Use artificial intelligence and machine learning as a gateway to business opportunity


Michael Natusch

Global Head of Artificial Intelligence


1:55 PM - 2:55 PM Exclusive Masterclass

Regina Viadro, VP & Head of RPA Competency, EPAM Systems
AI and Machine Learning have the potential to dramatically increase operating efficiencies and growth for many organizations – but where do you start? Attendees will gain an understanding of the practical application of RPA, how to develop an automation strategy and a roadmap for successful implementation and integration.

Regina Viadro

VP & Head of RPA Competency
EPAM Systems

3:40 PM - 4:10 PM Technology Drive

4:10 PM - 4:40 PM Boost your efficiency with robotic process automation

  • Automate your business processes
  • Integrate your applications without change requests
  • Gain both in quality and productivity
  • Optimize your actions and your results

4:40 PM - 5:00 PM Networking Break


Laura Thomson

Change Consultant to John Lewis, Heathrow & Body Shop
Phenomenal Training

Zowie Richardson

Director of Business Innovation,

Vinoth Raman

Global Programme Manager RPA and AI
ING Bank

Julian Burnett

House of Fraser

Michael Natusch

Global Head of Artificial Intelligence

5:40 PM - NaN:NaN AM How RPA matures with dependable robotics for complex back office processes

  • Stability of the robots: No downtime, low maintenance costs, centralised management
  • Scalability of the platform while maintaining a small Centre of Excellence
  • Integrating (instead of interfacing) into applications like SAP, Oracle, web applications, and even Outlook

6:10 PM - 6:15 PM Closing Remarks from Conference Chairman