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Conference Day 1

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 8:40 AM Chairman's Opening Remarks

Barry Matthews, Head of UK, Ireland and Netherlands, ISG

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Barry Matthews

Head of UK, Ireland and Netherlands
ISG

8:40 AM - 9:20 AM Deploying RPA globally to help achieve Generali’s €1.5 billion savings objectives by 2018

Paul Ruggier, Global Head of OPEX & Automation (RPA, AI), Assicurazioni Generali
  • Learn how Generali has built a Centre of Excellence to help enable its global business units to operationalise RPA in order to select the right processes, scale programmes, manage partners and establish group principles and methodologies
  • Integrate and leverage the same approach as in Lean Six Sigma Program and using its ≈250 ‘Belts’ who have delivered >€60 million cumulative benefits within three years to help ensure RPA is applied to optimised rather than to broken processes
  • Use RPA as a gateway to other advanced automation technologies e.g. AI and cognitive/machine learning
  • Appreciate common mistakes and how to avoid them

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Paul Ruggier

Global Head of OPEX & Automation (RPA, AI)
Assicurazioni Generali

9:20 AM - 10:00 AM Develop a new business model through RPA, AI and data analytics

Roberto Mancone, MD, Global Head, Disruptive Technologies & Solutions, Deutsche Bank
  • Working with the Chief Digital Officer and Digital Strategy team to develop disruptive technologies into your organisation
  • End-to-end AI: Provide the back line with information for the completion of processes
  • Ensure technology is converged with data – from IoT to AI
  • Create efficiency and engagement with stakeholders and augment their ability to interact with clients and deliver a more personalised service
  • Big data analytics: Managing structured and unstructured data and the value it can add to your business

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Roberto Mancone

MD, Global Head, Disruptive Technologies & Solutions
Deutsche Bank

9:20 AM - 10:00 AM W&Ws RPA journey: Building our Digital Workforce to achieve the seemingly impossible

Christian Wolf, Process Manager, Wuestenrot & Wuerttembergische AG
  • When it seems too big to handle, give it to the RPA team
  • Speed is the leverage and efficiency is the outcome of using a digital workforce
  • Why choosing the right technology partner will make a big difference to your performance
  • RPA is not as easy as it seems but it’s definitely worth the effort

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Christian Wolf

Process Manager
Wuestenrot & Wuerttembergische AG

10:30 AM - 11:00 AM Networking Break

11:00 AM - 12:55 PM IDG A: Getting started with RPA: Decide what, where, when, why and how to automate

Anne Turrell, Director, HR Services, Royal Mail

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Anne Turrell

Director, HR Services
Royal Mail

11:00 AM - 12:55 PM IDG B: Show leaders business value through your Proof of Concept to win investment

Avijit Banerjee, General Manager – Projects, Global Operations,, DAMCO

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Avijit Banerjee

General Manager – Projects, Global Operations,
DAMCO

11:00 AM - 12:55 PM IDG C: Lead the implementation of RPA: Build a pipeline of opportunities and maintain momentum

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland

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Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

11:00 AM - 12:55 PM IDG D: Embed lean before executing end-to-end RPA

Joyjit Gorain, RPA & Process Integration Lead, Zurich Insurance

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Joyjit Gorain

RPA & Process Integration Lead
Zurich Insurance

11:00 AM - 12:55 PM IDG E: Take RPA to the next level: Turn implementation into global expansion

Adam Devine, Head of Marketing, WorkFusion

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Adam Devine

Head of Marketing
WorkFusion

11:00 AM - 12:55 PM IDG F: Robotic Centres of Excellence as a tool to innovate and increase your return on investment

Richard Wiggs, RPA Capability Lead, Centre of Excellence, UBS

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Richard Wiggs

RPA Capability Lead, Centre of Excellence
UBS

11:00 AM - 12:55 PM IDG G: Integrate Data with RPA to maximise your capabilities

11:00 AM - 12:55 PM IDG H: Develop a Governance structure by maturing the RPA culture in your DNA

Jonas Sveistrup Sogaard, Head of Robotics Centre of Excellence, TDC

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Jonas Sveistrup Sogaard

Head of Robotics Centre of Excellence
TDC

11:00 AM - 12:55 PM IDG I: The role of the Cloud with robotics to reduce failures

11:00 AM - 12:55 PM IDG J: Key challenges aligning your ML efforts with business strategies

Vinoth Raman, Global Programme Manager RPA and AI, ING Bank

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Vinoth Raman

Global Programme Manager RPA and AI
ING Bank

11:00 AM - 12:55 PM IDG K: Innovating customer experience through RPA and AI: The new killer ‘Apps’ for the digital economy

Pierre Monserino, Senior Executive, NTT Data Services

Pierre Monserino

Senior Executive
NTT Data Services

11:00 AM - 12:55 PM IDG L: The next steps: Artificial Intelligence and Machine Learning technologies

Zowie Richardson, Director of Business Innovation,, Barclays

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Zowie Richardson

Director of Business Innovation,
Barclays

12:55 PM - 1:55 PM Networking Lunch

12:55 PM - 1:55 PM Lunch 'n' Learn with Edgeverve

Organisations are increasingly turning to RPA to improve operational efficiency, productivity and customer satisfaction. For those organisations that have already undergone a Proof of Concept and are willing to go to the next level by embarking on an enterprise rollout of RPA, there are a few things to consider. This lunch will delve into the option of scaling up RPA for enterprise rollout and discuss topics executives should consider such as:

  • Best-practices for scaling across the enterprise
  • Road blocks and pitfalls you could face
  • Robotic Process Automation maintenance

Deployment

1:55 PM - 2:30 PM Allied Irish Bank’s recent deployment of robotics to enhance the customer service

Lorraine Duffy, Head of Process Improvement, Allied Irish Banks
  • Use turnkey data models to predict where you are going and data analytics for proactive decision-making
  • Customer centric analysis of processes which are most suitable for robotic process automation and make the most of those services
  • Why a mature relationship between continuous improvement, customer service and automation is imperative for success
  • Optimising your capability for managing strategic change, Business As Usual operations and a complex technology footprint

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Lorraine Duffy

Head of Process Improvement
Allied Irish Banks
  • Assess your business’ capability for implementing robotic process automation: End-to-end enablement or partial automation?
  • Comprehend which processes are most suitable for automation and maximise those offerings
  • Obtain stakeholder buy-in to turn concept into practice
  • Leverage project success to show the business value of process automation

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Alex Broadbent

PMO & Automation Lead, R2R GPO & Transformation
GSK
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Keri Smith

Robotics & Intelligent Automation Lead
Syngenta
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Avijit Banerjee

General Manager – Projects, Global Operations,
DAMCO
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Jonas Sveistrup Sogaard

Head of Robotics Centre of Excellence
TDC
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Tove Hejbol Lindquist

Director of Process Excellence
CPH

Deployment

3:05 PM - 3:40 PM Automation and Digitisation: Laying the successful foundation for Process Excellence

Sebastian Antony, Head of Process Optimisation, Barclaycard
  • Embrace process excellence by setting yourself up with automation and digitalisation
  • Conceptualising and delivering the digital transformation and robotic automation agenda for Barclaycard back office operations – portfolio of c.£13m of strategic investment secured in 2017
  • Successfully deliver an in-year cost benefit of £5.1million against a target of £4.5milliion in 2016, £2.8 million against a target of £1.6 million in 2015 for global business solutions business in Barclaycard
  • Digital interfacing with customers and making life simpler for the front office
  • Optimise senior management engagement in your project

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Sebastian Antony

Head of Process Optimisation
Barclaycard

Industrialisation

1:55 PM - 2:30 PM How Close Brother’s industrialised their Robotic Centre of Excellence to gain an increased ROI across collaborative business units

Camilla Kwong, Head of Operational Excellence, Close Brothers
  • The benefits of combining RPA with customer experience, OpEx and digital offerings
  • Ramp up the people in your team through a central function and partner with different business units
  • Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
  • Use RPA or AI to pick up negative customer experience before they become a complaint
  • Work with IT on agile development: RPA responsibility in process efficiently

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Camilla Kwong

Head of Operational Excellence
Close Brothers

Industrialisation

2:30 PM - 3:05 PM The digital workforce as the future of process excellence

Rob Hughes, Senior Director, Automation Anywhere
  • To what extent can digitalisation transform traditional functions and unleash opportunities for value creation?
  • How digitalisation is changing your employees, their processes and ways of working
  • The key disruptions to look out for and how to manage them
  • How OPEX leaders need to position themselves for the digital future

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Rob Hughes

Senior Director
Automation Anywhere

Industrialisation

3:05 PM - 3:40 PM ENGIE’s award-winning RPA programme: Innovation and early success in applying RPA across business units

Martin Ruane, Programme Director, ENGIE
  • Reach programme maturity and move towards the development of a robotics centre of excellence
  • Designing standard processes that can be industrialised across the organisation
  • Identify RPA business cases and build an opportunity pipeline
  • Educate key stakeholders across departments to gain RPA acceptance
  • Combat the challenges of systems selection, process redesign and re-organisation

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Martin Ruane

Programme Director
ENGIE

AI, Machine Learning & Cognitive

1:55 PM - 2:30 PM Provide a technology strategy and facilitate business change for current and future innovations

Ali Shah, Head of Emerging Technology & Strategic Direction, BBC
  • Identify which elements of machine learning can support your programme creation and delivery
  • Address your culture to ensure it’s readiness for this technological transformation
  • Where can you drive efficiencies and product delivery?
  • Ensure and create capacity for change

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Ali Shah

Head of Emerging Technology & Strategic Direction
BBC

AI, Machine Learning & Cognitive

2:30 PM - 3:05 PM How automation can make you a more customer-centric organisation

  • Leverage robotic process automation to improve the customer experience
  • Increase response time to customer complaints/concerns
  • Redesign the way you interact with customers by keeping key principles at the heart of the process
  • Human vs. Robot: Decide who is better equipped to deal with which queries
  • How can robotics simplify the customer experience?

AI, Machine Learning & Cognitive

3:05 PM - 3:40 PM Ensure your culture is ready for the opportunities Artificial Intelligence and Machine Learning will bring to your business

Michael Natusch, Global Head of Artificial Intelligence, Prudential
  • Take your AI/ML capabilities to your staff
  • Ensure your employees have the capabilities to succeed with artificial intelligence
  • Demystify technology in your organisational culture across business lines
  • Use artificial intelligence and machine learning as a gateway to business opportunity

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Michael Natusch

Global Head of Artificial Intelligence
Prudential

Masterclass

1:55 PM - 2:55 PM Exclusive Masterclass

Regina Viadro, VP & Head of RPA Competency, EPAM Systems
AI and Machine Learning have the potential to dramatically increase operating efficiencies and growth for many organizations – but where do you start? Attendees will gain an understanding of the practical application of RPA, how to develop an automation strategy and a roadmap for successful implementation and integration.

Regina Viadro

VP & Head of RPA Competency
EPAM Systems

3:40 PM - 4:10 PM Technology Drive

4:10 PM - 4:40 PM Boost your efficiency with robotic process automation

  • Automate your business processes
  • Integrate your applications without change requests
  • Gain both in quality and productivity
  • Optimize your actions and your results

4:40 PM - 5:00 PM Networking Break


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Laura Thomson

Change Consultant to John Lewis, Heathrow & Body Shop
Phenomenal Training
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Zowie Richardson

Director of Business Innovation,
Barclays
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Vinoth Raman

Global Programme Manager RPA and AI
ING Bank
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Julian Burnett

CIO
House of Fraser
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Michael Natusch

Global Head of Artificial Intelligence
Prudential

5:40 PM - NaN:NaN AM How RPA matures with dependable robotics for complex back office processes

  • Stability of the robots: No downtime, low maintenance costs, centralised management
  • Scalability of the platform while maintaining a small Centre of Excellence
  • Integrating (instead of interfacing) into applications like SAP, Oracle, web applications, and even Outlook

6:10 PM - 6:15 PM Closing Remarks from Conference Chairman