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Conference Day 2

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 8:35 AM Chairman's Opening Remarks

8:35 AM - 9:15 AM A balance of intelligence, machine and human for the future workplace

Yuval Dvir, Head of EMEA Online Partnerships, Google
  • Ensure AI remains open, transparent and democratise across companies, verticals and industries
  • Bring machine learning and artificial intelligence to your people, simplify it and get them to use it at your organisation
  • Allow people to make sense of unstructured data such as text and videos using artificial intelligence
  • Apply machine learning and Cloud services to business decisions and open up a Pandora of opportunities
  • Cultural elements as an equal part in the equation and balancing the natural bias towards technology
  • Complete and utter personalization through digital transformation: Benefits and drawbacks

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Yuval Dvir

Head of EMEA Online Partnerships
Google

9:15 AM - 9:45 AM How Smart Automation empowers enterprise operations to digitize

  • Why operations teams at data-intensive organizations need to become leaner, more productive and agile
  • How Smart Process Automation (SPA) combined with robotic process automation (RPA), AI powered cognitive automation and workforce analytics can automate high volume business processes
  • Ensure Chat Bots respond to customer queries and execute tasks by integrating with SPA
  • Automate workforce orchestration and crowd sourced worker sourcing

9:45 AM - 10:25 AM How Barclays develop digital assistants by combining AI tools with human centred design practices to help their customers

Noel Lyons, Director of Digital Design, Barclays
  • Use AI and machine learning to interpret the right data to empower customers with insights
  • Solve customer problems by applying human-centred design to analyse, test and deliver what is most important to customers
  • AI and ML tools to better understand your customers: Informatics, NLP and digital assistants

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Noel Lyons

Director of Digital Design
Barclays

10:25 AM - NaN:NaN AM Deploy Robotic Process Automation at scale

10:55 AM - 11:15 AM Networking Break

11:15 AM - 12:40 PM IDG M: Why RPA should sit in operational excellence

David Bennett, Head of Operational Excellence, AXA

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David Bennett

Head of Operational Excellence
AXA

11:15 AM - 12:40 PM IDG N: How a centralised governance model is core to your operating model

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.

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Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

11:15 AM - 12:40 PM IDG O: Process Standardisation across business lines and geographies

11:15 AM - 12:40 PM IDG P: RPA at Shared Service Centres: Turn implementation into expansion

Ionel Popescu, Managing Director Shared Services, Rompetrol

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Ionel Popescu

Managing Director Shared Services
Rompetrol

11:15 AM - 12:40 PM IDG Q: Creating an eco-system to deliver Intelligent Automation

Gary Harrold, Chief Executive Officer, Swiss Post Solutions
Intelligent Automation incorporating AI and RPA does not come in a one size fits all box. To deliver true value, and realise quicker returns on investment, an efficient eco-system of different technologies (OCR, AI and RPA) is required. In this session, delegates will learn and discuss:
· Where to start the journey in creating a functioning eco-system
· The areas to focus on to ensure an efficient eco-system
· The real value of implementing an eco-system

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Gary Harrold

Chief Executive Officer
Swiss Post Solutions

11:15 AM - 12:40 PM IDG R: Move from RPA to cognitive computing and artificial intelligence

Ashima Kanwar, Global Reengineering Lead, American Express

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Ashima Kanwar

Global Reengineering Lead
American Express

11:15 AM - 12:40 PM IDG S: Use machine learning to build 3600 view of customer

Rajiv Sondhi, Senior Director of Digital Technology, Capital One

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Rajiv Sondhi

Senior Director of Digital Technology
Capital One

11:15 AM - 12:40 PM IDG T: Internal Collaboration for all those involved in RPA and AI across the enterprise

11:15 AM - 12:40 PM IDG U: Build an intelligent culture to drive your business into industry 4.0

Rob Hughes, Senior Director, Automation Anywhere

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Rob Hughes

Senior Director
Automation Anywhere

12:40 PM - 1:40 PM Networking Lunch

Unite Data Analytics and RPA

1:40 PM - 2:15 PM Converge RPA with data to take your capabilities to the next level

Steven Corbett, Head of Automation, AVIVA
  • How do we leverage the access to data that we have
  • Manage the sheer volume of data required to initiate artificial intelligence by marshalling and monitoring it regularly
  • Lower the cost of data for AI to become more palatable: Cost of data and uncertainty of your return on investment
  • Unite analytics and automation to define business problems that AI can solve and then bring in the technology
  • Reduce manual efforts and turn executive decision-making into real space decision-making where automation can play a part
  • Replace human touch with a granularity of data

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Steven Corbett

Head of Automation
AVIVA

Unite Data Analytics and RPA

2:15 PM - 2:50 PM Use robotics and real-time data to open business opportunities you never knew you had

David Bennett, Head of Operational Excellence, AXA
  • Alter your mind set: It’s not how a robot can replace a human, it’s thinking about the unique abilities of a robot
  • Map out your process architecture and view the world of opportunities around data
  • Real-time data management for faster identification of problems
  • Obtain better access of data you never had before

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David Bennett

Head of Operational Excellence
AXA

Unite Data Analytics and RPA

2:50 PM - 3:20 PM What happens after implementation: Make RPA part of your DNA as you scale

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland
  • Use robots as staff members to remove an element of concentrated risk
  • Put your robots in the Cloud to remove the single point of failure issue
  • Implement AI technologies to remain at the forefront, solve real-time problems and interact with customers
  • Trust the expertise of those doing the work and ensure they have a converged business and IT infrastructure to excel

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Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

Structuring RPA & ML

1:40 PM - 2:15 PM Orchestrating the industrialisation of RPA and AI at Deutsche Post DHL

Sascha Tekok, Head of Automation Delivery , Deutsche Post
  • Identify processes where you can leverage RPA from a piloting and productivity perspective
  • Obtain board approval for the Centre of Digitisation for data, paper-based processes and OCR
  • Provide the board with the digital information they need to provide investment for RPA and AI
  • Ensure the technology fits in your current set up and that your expectations behind processes, mapping and the next stage of automation fit together to improve efficiency
  • Implement 3 big pilots with sub-processes to understand how to industrialise RPA moving forward

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Sascha Tekok

Head of Automation Delivery
Deutsche Post

Structuring RPA & ML

2:15 PM - 2:50 PM Scaling robotic process automation for cultural benefits at Eir

Anthony Ryan, Head of Procurement Operations, Eir Telecom
  • Scale technologies down to free up time for more tactical tasks with a greater focus on your customers
  • Maximise opportunities available by applying a compelling business case to from a cost-savings perspective
  • Demystify the scepticism around technology and define RPA to show the benefits to your employees
  • Identify which processes to automate and enhance your data quality to increase opportunities for automation

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Anthony Ryan

Head of Procurement Operations
Eir Telecom

Structuring RPA & ML

2:50 PM - 3:20 PM Build a culture of innovation and develop emerging technology to achieve greater benefits

Andrei Badila, Director of Innovation, Societe Generale EBS
  • How we will maximise our 50 bots through our pipeline of 300 opportunities to be deployed by 2018
  • Create a framework to deploy robots, analyse processes and develop team
  • Organise your team from bottom-up and top-down to innovate through RPA
  • Spread culture in the organisation through studying startups developments in Machine Learning, Artificial Intelligence and Blockchain
  • Partner with a tech hub to participate in events and offer staff the opportunity to interact with entrepreneurs
  • Run internal accelerators having identified business needs based on emerging technologies and test this with the market to accelerate solutions for your needs
  • Organise hackathons to help build innovation culture

Andrei Badila

Director of Innovation
Societe Generale EBS

RPA-PEX Continuum

1:40 PM - 2:15 PM RPA and BPM: Don’t miss a trick!

Richard Frost, Lead Enterprise Architect, Operational Excellence, Yorkshire Building Society
  • BPM and RPA: Use them together to maximise your automation opportunities
  • Deploy RPA quicker alongside Business Process Management
  • How Robotic Process Automation overcomes your lack of service enablement
  • Accelerating your RPA technology selection

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Richard Frost

Lead Enterprise Architect, Operational Excellence
Yorkshire Building Society

RPA-PEX Continuum

2:15 PM - 2:50 PM The RPA-PEX Continuum at Covestro

Dusan Oravsky, Head of Robotic Operation Centre, Covestro
  • How process and data mining in big data shows the value of data available with RPA
  • The new information that data mining and predictive analytics can provide
  • RPA matrixes: How efficient is my process?
  • Use data mining for more valuable information and evaluate these using lean to improve processes further
  • How data and RPA links back to continuous improvement and lean six sigma

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Dusan Oravsky

Head of Robotic Operation Centre
Covestro

RPA-PEX Continuum

2:50 PM - 3:20 PM Panel Discussion: Proof of Concept and the impact on your business infrastructure

Joyjit Gorain, RPA & Process Integration Lead, Zurich Insurance Soren Ruskjaer, Director, Process Excellence, Novozymes
  • Utilise Proof of Concept to sell into your organisation and obtain investment
  • Are legacy processes holding back your digital business?
  • Understand your main frame and applications: Where can I plug and play and in which environment can I foster faster results?
  • Program a process and create a temporary infrastructure to check

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Joyjit Gorain

RPA & Process Integration Lead
Zurich Insurance
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Soren Ruskjaer

Director, Process Excellence
Novozymes

3:20 PM - 3:50 PM Networking Break

3:50 PM - NaN:NaN AM How Capital One delivered huge savings by implementing RPA and received their ROI in just 6 months

Rajiv Sondhi, Senior Director of Digital Technology, Capital One
  • Adaptive processing without human intervention
  • What you can take from an innovation point of view and give back to the enterprise?
  • Experiment to see what factors contribute to customer service
  • RPA in the cloud and the benefits for scalability, data, speed and efficiency

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Rajiv Sondhi

Senior Director of Digital Technology
Capital One

3:50 PM - NaN:NaN AM Governing RPA as the key to industrialising transformation across PepsiCo.’s North American Shared Services

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.
  • Lead the period operating review process
  • Identify and track productivity improvements
  • Set the strategic plan to implement RPA
  • The next phase: Predictive analytics and cognitive computing as an enhancer for transformation
  • Maintain a hybrid model to develop your non-IT and process staff

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Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

3:50 PM - NaN:NaN AM Build robotics into your wider process framework for usage and deployment of automation

Brian Wates, Head of Operational Architecture, Fidelity
  • Deploy RPA as robotic task automation to allow you to automate a full process or in steps
  • The two sides of governance: Technology governance (inventory) and Operational governance (robotic ownership)
  • Turn simple data entry as low hanging fruit into data capture
  • Data process analytics to identify opportunities and validation
  • Collaborate with architects, operational excellence, lean six sigma, continuous improvement, quality, risk management and technology for functional deployment and solution design

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Brian Wates

Head of Operational Architecture
Fidelity

4:20 PM - 5:00 PM Scaling RPA to meet ING’s ambitions

Vinoth Raman, Global Programme Manager RPA and AI, ING Bank
  • Deliver RPA to accelerate performance and meet business intelligence initiatives
  • Align your strategy with board level initiatives to quicken your RPA programme
  • Work closely with process improvement to ensure the valuable data from RPA is cycled back into operational excellence

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Vinoth Raman

Global Programme Manager RPA and AI
ING Bank

5:00 PM - 5:05 PM Closing Remarks from Chairman