Conference Day 2

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 8:35 AM Chairman's Opening Remarks

8:35 AM - 9:15 AM A balance of intelligence, machine and human for the future workplace

Yuval Dvir, Head of EMEA Online Partnerships, Google
  • Ensure AI remains open, transparent and democratise across companies, verticals and industries
  • Bring machine learning and artificial intelligence to your people, simplify it and get them to use it at your organisation
  • Allow people to make sense of unstructured data such as text and videos using artificial intelligence
  • Apply machine learning and Cloud services to business decisions and open up a Pandora of opportunities
  • Cultural elements as an equal part in the equation and balancing the natural bias towards technology
  • Complete and utter personalization through digital transformation: Benefits and drawbacks


Yuval Dvir

Head of EMEA Online Partnerships

9:15 AM - 9:45 AM How Smart Automation empowers enterprise operations to digitize

  • Why operations teams at data-intensive organizations need to become leaner, more productive and agile
  • How Smart Process Automation (SPA) combined with robotic process automation (RPA), AI powered cognitive automation and workforce analytics can automate high volume business processes
  • Ensure Chat Bots respond to customer queries and execute tasks by integrating with SPA
  • Automate workforce orchestration and crowd sourced worker sourcing

9:45 AM - 10:25 AM How Barclays develop digital assistants by combining AI tools with human centred design practices to help their customers

Noel Lyons, Director of Digital Design, Barclays
  • Use AI and machine learning to interpret the right data to empower customers with insights
  • Solve customer problems by applying human-centred design to analyse, test and deliver what is most important to customers
  • AI and ML tools to better understand your customers: Informatics, NLP and digital assistants


Noel Lyons

Director of Digital Design

10:25 AM - 10:55 AM Deploy Robotic Process Automation at scale

10:55 AM - 11:15 AM Networking Break

11:15 AM - 12:40 PM IDG M: Why RPA should sit in operational excellence

David Bennett, Head of Operational Excellence, AXA


David Bennett

Head of Operational Excellence

11:15 AM - 12:40 PM IDG N: How a centralised governance model is core to your operating model

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.


Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

11:15 AM - 12:40 PM IDG O: Process Standardisation across business lines and geographies

Tove Hejbol Lindquist, Director of Process Excellence, CPH


Tove Hejbol Lindquist

Director of Process Excellence

11:15 AM - 12:40 PM IDG P: RPA at Shared Service Centres: Turn implementation into expansion

• Where to start the journey in creating a functioning eco-system
• The areas to focus on to ensure an efficient eco-system
• The real value of implementing an eco-system


Gary Harrold

Chief Executive Officer
Swiss Post Solutions

Lukas Hebeisen

Head of Technology & IT Infrastructure
Swiss Post Solutions GmbH

11:15 AM - 12:40 PM IDG R: How to make the most of your RPA and cognitive automation

Sarah Burnett, Vice President, Service Optimisation Technologies Research, Everest Group


Sarah Burnett

Vice President, Service Optimisation Technologies Research
Everest Group

11:15 AM - 12:40 PM IDG S: Use machine learning to build 3600 view of customer

11:15 AM - 12:40 PM IDG T: Internal collaboration with all those involved in RPA and AI across the enterprise

11:15 AM - 12:40 PM IDG U: Build an intelligent culture to drive your business into industry 4.0

Rob Hughes, Senior Director, Automation Anywhere


Rob Hughes

Senior Director
Automation Anywhere
• ‘Fabric Automation’ for any process to improve efficiencies and cut costs
• Enable innovation, support growth and competitive advantage with iRPA (intelligent RPA)
• Accelerate adoption through flexible, self-service technology
• Benefit from non-IT, plug and play technology


Ben Stoneham

Chief Executive Officer

Helen Dulla

Head of Background Checking Services
Pontoon Solutions

12:40 PM - 1:40 PM Networking Lunch

Unite Data Analytics and RPA

1:40 PM - 2:15 PM How Close Brother’s industrialised their Robotic Centre of Excellence to gain an increased ROI across collaborative business units

Camilla Kwong, Head of Operational Excellence, Close Brothers Daniel Johnson, RPA & Al Lead, Close Brothers
• The benefits of combining RPA with customer experience, OpEx and digital offerings
• Ramp up the people in your team through a central function and partner with different business units
• Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
• Use RPA or AI to pick up negative customer experience before they become a complaint
• Work with IT on agile development: RPA responsibility in process efficiently


Camilla Kwong

Head of Operational Excellence
Close Brothers

Daniel Johnson

RPA & Al Lead
Close Brothers

Unite Data Analytics and RPA

2:15 PM - 2:50 PM Use robotics and real-time data to open business opportunities you never knew you had

David Bennett, Head of Operational Excellence, AXA
  • Alter your mind set: It’s not how a robot can replace a human, it’s thinking about the unique abilities of a robot
  • Map out your process architecture and view the world of opportunities around data
  • Real-time data management for faster identification of problems
  • Obtain better access of data you never had before


David Bennett

Head of Operational Excellence

Unite Data Analytics and RPA

2:50 PM - 3:20 PM What happens after implementation: Make RPA part of your DNA as you scale

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland
  • Use robots as staff members to remove an element of concentrated risk
  • Put your robots in the Cloud to remove the single point of failure issue
  • Implement AI technologies to remain at the forefront, solve real-time problems and interact with customers
  • Trust the expertise of those doing the work and ensure they have a converged business and IT infrastructure to excel


Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

Structuring RPA & ML

1:40 PM - 2:15 PM Scaling robotic process automation for cultural benefits at Eir

Anthony Ryan, Head of Procurement Operations, Eir Telecom
  • Scale technologies down to free up time for more tactical tasks with a greater focus on your customers
  • Maximise opportunities available by applying a compelling business case to from a cost-savings perspective
  • Demystify the scepticism around technology and define RPA to show the benefits to your employees
  • Identify which processes to automate and enhance your data quality to increase opportunities for automation


Anthony Ryan

Head of Procurement Operations
Eir Telecom

Structuring RPA & ML

2:15 PM - 2:50 PM Growing an AI culture that will support innovation, collaboration and decision-making

Milos Kresojevic, Global Innovation Architect ,
• How AI and technology from other industries can help you win bigger business
• Balance highly intelligent staff with the digitalisation needed for daily tasks
• Client challenges are a challenge for you: AI and ML technologies that will aid collaboration, knowledge-sharing and significantly improve client relationships
• Innovation for due diligence and M&A to enhance documentation, analysis, extraction and reporting


Milos Kresojevic

Global Innovation Architect 

Structuring RPA & ML

2:50 PM - 3:20 PM Build a culture of innovation and develop emerging technology to achieve greater benefits

Andrei Badila, Director of Innovation, Societe Generale EBS
  • How we will maximise our 50 bots through our pipeline of 300 opportunities to be deployed by 2018
  • Create a framework to deploy robots, analyse processes and develop team
  • Organise your team from bottom-up and top-down to innovate through RPA
  • Spread culture in the organisation through studying startups developments in Machine Learning, Artificial Intelligence and Blockchain
  • Partner with a tech hub to participate in events and offer staff the opportunity to interact with entrepreneurs
  • Run internal accelerators having identified business needs based on emerging technologies and test this with the market to accelerate solutions for your needs
  • Organise hackathons to help build innovation culture

Andrei Badila

Director of Innovation
Societe Generale EBS

RPA-PEX Continuum

1:40 PM - 2:15 PM RPA and BPM: Don’t miss a trick!

Richard Frost, Lead Enterprise Architect, Operational Excellence, Yorkshire Building Society
  • BPM and RPA: Use them together to maximise your automation opportunities
  • Deploy RPA quicker alongside Business Process Management
  • How Robotic Process Automation overcomes your lack of service enablement
  • Accelerating your RPA technology selection


Richard Frost

Lead Enterprise Architect, Operational Excellence
Yorkshire Building Society

RPA-PEX Continuum

2:15 PM - 2:45 PM Move from RPA to cognitive automation in a complimentary way

Leslie Willcocks, Professor of Work, Technology and Globalisation, London School of Economics & Political Science
  • How RPA and data analytics will enhance your customer service better than your existing models
  • Embed customer data into your customer-based automation systems
  • How to interpret RPA and cognitive automation to deliver better products


Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

RPA-PEX Continuum

2:50 PM - 3:20 PM Governing RPA as the key to industrialising transformation across PepsiCo.’s North American Shared Services

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.
  • Lead the period operating review process
  • Identify and track productivity improvements
  • Set the strategic plan to implement RPA
  • The next phase: Predictive analytics and cognitive computing as an enhancer for transformation
  • Maintain a hybrid model to develop your non-IT and process staff


Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

3:20 PM - 3:40 PM Networking Break

3:40 PM - 4:20 PM Build robotics into your wider process framework for usage and deployment of automation

Brian Wates, Head of Operational Architecture, Fidelity
  • Deploy RPA as robotic task automation to allow you to automate a full process or in steps
  • The two sides of governance: Technology governance (inventory) and Operational governance (robotic ownership)
  • Turn simple data entry as low hanging fruit into data capture
  • Data process analytics to identify opportunities and validation
  • Collaborate with architects, operational excellence, lean six sigma, continuous improvement, quality, risk management and technology for functional deployment and solution design


Brian Wates

Head of Operational Architecture

4:20 PM - 5:00 PM The Robots are coming: Time to prepare

Jeroen van Genuchten, Senior RPA Expert, ING
  • AI: 25 years in and 25 years to go
  • RPA: How robots are getting smarter with Content Analytics and NLP
  • Chatbot execution: How virtual assistant Marie is servicing the Belgian market
  • How machine learning is enabling ING’s strategy of becoming the digital bank


Jeroen van Genuchten

Senior RPA Expert

5:00 PM - 5:05 PM Closing Remarks from Chairman

Barry Matthews, Head of UK, Ireland and Netherlands, ISG


Barry Matthews

Head of UK, Ireland and Netherlands