Conference Day 2

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 8:35 AM Chairman's Opening Remarks

8:35 AM - 9:15 AM A balance of intelligence, machine and human for the future workplace

Yuval Dvir, Head of EMEA Online Partnerships, Google
  • Ensure AI remains open, transparent and democratise across companies, verticals and industries
  • Bring machine learning and artificial intelligence to your people, simplify it and get them to use it at your organisation
  • Allow people to make sense of unstructured data such as text and videos using artificial intelligence
  • Apply machine learning and Cloud services to business decisions and open up a Pandora of opportunities
  • Cultural elements as an equal part in the equation and balancing the natural bias towards technology
  • Complete and utter personalization through digital transformation: Benefits and drawbacks

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Yuval Dvir

Head of EMEA Online Partnerships
Google

9:15 AM - 9:45 AM How Smart Automation empowers enterprise operations to digitize

  • Why operations teams at data-intensive organizations need to become leaner, more productive and agile
  • How Smart Process Automation (SPA) combined with robotic process automation (RPA), AI powered cognitive automation and workforce analytics can automate high volume business processes
  • Ensure Chat Bots respond to customer queries and execute tasks by integrating with SPA
  • Automate workforce orchestration and crowd sourced worker sourcing

9:45 AM - 10:25 AM How Barclays develop digital assistants by combining AI tools with human centred design practices to help their customers

Noel Lyons, Director of Digital Design, Barclays
  • Use AI and machine learning to interpret the right data to empower customers with insights
  • Solve customer problems by applying human-centred design to analyse, test and deliver what is most important to customers
  • AI and ML tools to better understand your customers: Informatics, NLP and digital assistants

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Noel Lyons

Director of Digital Design
Barclays

10:25 AM - 10:55 AM Deploy Robotic Process Automation at scale

10:55 AM - 11:15 AM Networking Break

11:15 AM - 12:40 PM IDG M: Why RPA should sit in operational excellence

David Bennett, Head of Operational Excellence, AXA

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David Bennett

Head of Operational Excellence
AXA

11:15 AM - 12:40 PM IDG N: How a centralised governance model is core to your operating model

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.

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Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

11:15 AM - 12:40 PM IDG O: Process Standardisation across business lines and geographies

Tove Hejbol Lindquist, Director of Process Excellence, CPH

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Tove Hejbol Lindquist

Director of Process Excellence
CPH

11:15 AM - 12:40 PM IDG P: RPA at Shared Service Centres: Turn implementation into expansion

• Where to start the journey in creating a functioning eco-system
• The areas to focus on to ensure an efficient eco-system
• The real value of implementing an eco-system

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Gary Harrold

Chief Executive Officer
Swiss Post Solutions
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Lukas Hebeisen

Head of Technology & IT Infrastructure
Swiss Post Solutions GmbH

11:15 AM - 12:40 PM IDG R: How to make the most of your RPA and cognitive automation

Sarah Burnett, Vice President, Service Optimisation Technologies Research, Everest Group



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Sarah Burnett

Vice President, Service Optimisation Technologies Research
Everest Group

11:15 AM - 12:40 PM IDG S: Use machine learning to build 3600 view of customer

11:15 AM - 12:40 PM IDG T: Internal collaboration with all those involved in RPA and AI across the enterprise



11:15 AM - 12:40 PM IDG U: Build an intelligent culture to drive your business into industry 4.0

Rob Hughes, Senior Director, Automation Anywhere

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Rob Hughes

Senior Director
Automation Anywhere
• ‘Fabric Automation’ for any process to improve efficiencies and cut costs
• Enable innovation, support growth and competitive advantage with iRPA (intelligent RPA)
• Accelerate adoption through flexible, self-service technology
• Benefit from non-IT, plug and play technology

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Ben Stoneham

Chief Executive Officer
Autologyx

Helen Dulla

Head of Background Checking Services
Pontoon Solutions

12:40 PM - 1:40 PM Networking Lunch

Unite Data Analytics and RPA

1:40 PM - 2:15 PM How Close Brother’s industrialised their Robotic Centre of Excellence to gain an increased ROI across collaborative business units

Camilla Kwong, Head of Operational Excellence, Close Brothers Daniel Johnson, RPA & Al Lead, Close Brothers
• The benefits of combining RPA with customer experience, OpEx and digital offerings
• Ramp up the people in your team through a central function and partner with different business units
• Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
• Use RPA or AI to pick up negative customer experience before they become a complaint
• Work with IT on agile development: RPA responsibility in process efficiently

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Camilla Kwong

Head of Operational Excellence
Close Brothers
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Daniel Johnson

RPA & Al Lead
Close Brothers

Unite Data Analytics and RPA

2:15 PM - 2:50 PM Use robotics and real-time data to open business opportunities you never knew you had

David Bennett, Head of Operational Excellence, AXA
  • Alter your mind set: It’s not how a robot can replace a human, it’s thinking about the unique abilities of a robot
  • Map out your process architecture and view the world of opportunities around data
  • Real-time data management for faster identification of problems
  • Obtain better access of data you never had before

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David Bennett

Head of Operational Excellence
AXA

Unite Data Analytics and RPA

2:50 PM - 3:20 PM What happens after implementation: Make RPA part of your DNA as you scale

Jonathan Kidd, Head of Robotics, Group Operations & Payments, Bank of Ireland
  • Use robots as staff members to remove an element of concentrated risk
  • Put your robots in the Cloud to remove the single point of failure issue
  • Implement AI technologies to remain at the forefront, solve real-time problems and interact with customers
  • Trust the expertise of those doing the work and ensure they have a converged business and IT infrastructure to excel

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Jonathan Kidd

Head of Robotics, Group Operations & Payments
Bank of Ireland

Structuring RPA & ML

1:40 PM - 2:15 PM Scaling robotic process automation for cultural benefits at Eir

Anthony Ryan, Head of Procurement Operations, Eir Telecom
  • Scale technologies down to free up time for more tactical tasks with a greater focus on your customers
  • Maximise opportunities available by applying a compelling business case to from a cost-savings perspective
  • Demystify the scepticism around technology and define RPA to show the benefits to your employees
  • Identify which processes to automate and enhance your data quality to increase opportunities for automation

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Anthony Ryan

Head of Procurement Operations
Eir Telecom

Structuring RPA & ML

2:15 PM - 2:50 PM Growing an AI culture that will support innovation, collaboration and decision-making

Milos Kresojevic, Global Innovation Architect ,
• How AI and technology from other industries can help you win bigger business
• Balance highly intelligent staff with the digitalisation needed for daily tasks
• Client challenges are a challenge for you: AI and ML technologies that will aid collaboration, knowledge-sharing and significantly improve client relationships
• Innovation for due diligence and M&A to enhance documentation, analysis, extraction and reporting

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Milos Kresojevic

Global Innovation Architect 

Structuring RPA & ML

2:50 PM - 3:20 PM Build a culture of innovation and develop emerging technology to achieve greater benefits

Andrei Badila, Director of Innovation, Societe Generale EBS
  • How we will maximise our 50 bots through our pipeline of 300 opportunities to be deployed by 2018
  • Create a framework to deploy robots, analyse processes and develop team
  • Organise your team from bottom-up and top-down to innovate through RPA
  • Spread culture in the organisation through studying startups developments in Machine Learning, Artificial Intelligence and Blockchain
  • Partner with a tech hub to participate in events and offer staff the opportunity to interact with entrepreneurs
  • Run internal accelerators having identified business needs based on emerging technologies and test this with the market to accelerate solutions for your needs
  • Organise hackathons to help build innovation culture

Andrei Badila

Director of Innovation
Societe Generale EBS

RPA-PEX Continuum

1:40 PM - 2:15 PM RPA and BPM: Don’t miss a trick!

Richard Frost, Lead Enterprise Architect, Operational Excellence, Yorkshire Building Society
  • BPM and RPA: Use them together to maximise your automation opportunities
  • Deploy RPA quicker alongside Business Process Management
  • How Robotic Process Automation overcomes your lack of service enablement
  • Accelerating your RPA technology selection

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Richard Frost

Lead Enterprise Architect, Operational Excellence
Yorkshire Building Society

RPA-PEX Continuum

2:15 PM - 2:45 PM Move from RPA to cognitive automation in a complimentary way

Leslie Willcocks, Professor of Work, Technology and Globalisation, London School of Economics & Political Science
  • How RPA and data analytics will enhance your customer service better than your existing models
  • Embed customer data into your customer-based automation systems
  • How to interpret RPA and cognitive automation to deliver better products

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Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

RPA-PEX Continuum

2:50 PM - 3:20 PM Governing RPA as the key to industrialising transformation across PepsiCo.’s North American Shared Services

Carola Mariscal, Transformation Senior Manager, Finance Shared Services, PepsiCo, Inc.
  • Lead the period operating review process
  • Identify and track productivity improvements
  • Set the strategic plan to implement RPA
  • The next phase: Predictive analytics and cognitive computing as an enhancer for transformation
  • Maintain a hybrid model to develop your non-IT and process staff

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Carola Mariscal

Transformation Senior Manager, Finance Shared Services
PepsiCo, Inc.

3:20 PM - 3:40 PM Networking Break

3:40 PM - 4:20 PM Build robotics into your wider process framework for usage and deployment of automation

Brian Wates, Head of Operational Architecture, Fidelity
  • Deploy RPA as robotic task automation to allow you to automate a full process or in steps
  • The two sides of governance: Technology governance (inventory) and Operational governance (robotic ownership)
  • Turn simple data entry as low hanging fruit into data capture
  • Data process analytics to identify opportunities and validation
  • Collaborate with architects, operational excellence, lean six sigma, continuous improvement, quality, risk management and technology for functional deployment and solution design

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Brian Wates

Head of Operational Architecture
Fidelity

4:20 PM - 5:00 PM The Robots are coming: Time to prepare

Jeroen van Genuchten, Senior RPA Expert, ING
  • AI: 25 years in and 25 years to go
  • RPA: How robots are getting smarter with Content Analytics and NLP
  • Chatbot execution: How virtual assistant Marie is servicing the Belgian market
  • How machine learning is enabling ING’s strategy of becoming the digital bank

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Jeroen van Genuchten

Senior RPA Expert
ING

5:00 PM - 5:05 PM Closing Remarks from Chairman

Barry Matthews, Head of UK, Ireland and Netherlands, ISG

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Barry Matthews

Head of UK, Ireland and Netherlands
ISG