Focus Day

8:30 AM - 9:00 AM Registration & Networking

9:00 AM - 10:45 AM WORKSHOP A: Get started with robotic process automation by developing a pilot programme within your business transformation

Gerald Pullen , Head of Customer Experience, Lloyds Banking Group James Johnson, Client Director, Symphony Ventures
  • Internal workshops, forums and senior level engagement to enable your RPA implementation
  • Show the business your metrics for success and how you intend to achieve those objectives
  • Master the Proof of Concept to win investment and show how RPA will improve business performance
  • End-to-end process automation or case by case?
  • Take it slow to get it right: Embed an RPA excellence culture into your digital workforce to save time in the long-term


Gerald Pullen

Head of Customer Experience
Lloyds Banking Group

James Johnson

Client Director
Symphony Ventures

9:00 AM - 10:45 AM WORKSHOP B: Industrialise your Robotic Centre of Excellence to gain an increased ROI across collaborative business units

Gilbert Hannouche, Head of Process Improvement Solutions, Credit Agricole CIB
  • The benefits of combining RPA with customer experience, OpEx and digital offerings
  • Ramp up the people in your team through a central function and partner with different business units
  • Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
  • Use RPA or AI to pick up negative customer experience before they become a complaint
  • Work with IT on agile development: RPA responsibility in process efficiently

Gilbert Hannouche

Head of Process Improvement Solutions
Credit Agricole CIB

10:45 AM - 11:05 AM Networking Break

11:05 AM - 12:50 PM WORKSHOP C: Operationalising RPA: Top 10 Challenges and how to overcome them!

Wayne Butterfield , Director, Cognitive Automation & Innovation, ISG Allan Surtees, Director Robotic Process Automation, ISG
  • Collaboration with IT on architecture, infrastructure, security and change management
  • Communication planning, stakeholder management and organisational redesign
  • Governance, compliance, controls, audit and measuring success
  • RPA COE org structure, roles, responsibilities, skillsets, service delivery methodology and interface to business/operations


Wayne Butterfield

Director, Cognitive Automation & Innovation

Allan Surtees

Director Robotic Process Automation

11:05 AM - 12:50 PM WORKSHOP D: Unite RPA and your big data to maximise the opportunities you will otherwise miss

Rob Hughes, Senior Director, Automation Anywhere
  • How big data can be the biggest differentiator in RPA
  • Identify, monitor and make use of your data with RPA
  • Data and automation as the key ingredients to solving business issues before they happen
  • Real-time decision making through data with RPA


Rob Hughes

Senior Director
Automation Anywhere

12:50 PM - 1:50 PM Networking Lunch

1:50 PM - 3:35 PM WORKSHOP E: Develop the model program and business case in the piloting phase to obtain investment to scale up

  • What your RPA pilot needs to include to offer a route to opportunity and success for decision-makers
  • Critical success factors to gain support from senior management to win investment and opportunities for further implementation and execution
  • Develop an RPA roadmap to support your business case
  • Are your RPA initiatives stand alone or part of a business transformation?
  • How to avoid un-palatable investment costs and garner a significant return on investment

1:50 PM - 3:35 PM WORKSHOP F: RPA as the key to unlocking better and faster decision-making and more personalised products

Wayne Butterfield , Director, Cognitive Automation & Innovation, ISG Allan Surtees, Director Robotic Process Automation, ISG
  • Identify RPA opportunities alongside your operational excellence processes and existing methodologies
  • How RPA and data analytics will enhance your customer service better than your existing models
  • Embed customer data into your customer-based RPA system
  • How to interpret RPA data to deliver better products


Wayne Butterfield

Director, Cognitive Automation & Innovation

Allan Surtees

Director Robotic Process Automation

3:35 PM - 3:50 PM Networking Break

3:50 PM - 5:35 PM WORKSHOP G: Order a pizza by building your own robot live on site

Paul Donaldson, CEO Designate, Robiquity Anthony De Broise, Academy Director, Robiquity
In this workshop you will answer the biggest question in RPA… can a robot order a pizza for me?
Not only will you leave this session with a full stomach, but you’ll also receive a highly sought after ‘I assembled a Robot in with Robiquity’ certificate.

• Select a good RPA candidate
• Understand the logical process of an automation journey
• Identify controls controls within an applications, build reusable objects and create a simple process


Paul Donaldson

CEO Designate

Anthony De Broise

Academy Director
In this interactive workshop we explore the obstacles that can hinder RPA being successful in your organisation.
We offer advice and guidance to help identify and remove potential blockers.
The session will be a collaborative approach using SQS expertise in the fields of RPA, Business Process Management and Change Management.

• Discover: Practical exercises to identify the obstacles from our audience
• Educate: Study of the SQS MORSE approach and how effective BPM is vital
• Change: The importance of Change Management
• Operate: It’s not all about robots. What’s the optimal make up of your RPA team?
• Delivery: A structured approach to RPA delivery can lay the foundations for success
• Enhance: Continuous improvement for future benefits


Melanie Byrne

Head of Business Analysis Service

Roger Ashwood

Head of Quality Engineering

Rebecca Keenan

Business Analyst

5:35 PM - 5:45 PM End of Focus Day