Focus Day

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 10:15 AM WORKSHOP A: Get started with robotic process automation by developing a pilot programme within your business transformation

  • Internal workshops, forums and senior level engagement to enable your RPA implementation
  • Show the business your metrics for success and how you intend to achieve those objectives
  • Master the Proof of Concept to win investment and show how RPA will improve business performance
  • End-to-end process automation or case by case?
  • Take it slow to get it right: Embed an RPA excellence culture into your digital workforce to save time in the long-term

8:30 AM - 10:15 AM WORKSHOP B: Industrialise your Robotic Centre of Excellence to gain an increased ROI across collaborative business units

  • The benefits of combining RPA with customer experience, OpEx and digital offerings
  • Ramp up the people in your team through a central function and partner with different business units
  • Define a bank-wide standard from robotic ROI prioritisation through to understanding whether your processes are automatable
  • Use RPA or AI to pick up negative customer experience before they become a complaint
  • Work with IT on agile development: RPA responsibility in process efficiently

10:15 AM - 10:45 AM Networking Break

10:45 AM - 12:30 PM WORKSHOP C: Operationalising RPA: Top 10 Challenges and how to overcome them!

Paul Donaldson, Senior Director of Robotic Process Automation, ISG
  • Collaboration with IT on architecture, infrastructure, security and change management
  • Communication planning, stakeholder management and organisational redesign
  • Governance, compliance, controls, audit and measuring success
  • RPA COE org structure, roles, responsibilities, skillsets, service delivery methodology and interface to business/operations


Paul Donaldson

Senior Director of Robotic Process Automation

10:45 AM - 12:30 PM WORKSHOP D: Unite RPA and your big data to maximise the opportunities you will otherwise miss

  • How big data can be the biggest differentiator in RPA
  • Identify, monitor and make use of your data with RPA
  • Data and automation as the key ingredients to solving business issues before they happen
  • Real-time decision making through data with RPA

12:30 PM - 1:30 PM Networking Lunch

These roundtables are accessible to all workshop participants. Each attendee will spend 30 minutes on each roundtable with their peers to collaboratively share challenges and learn techniques to overcome them on the following topics

  • Top 5 challenges to overcome with RPA execution
  • The digital workforce and implementing a culture of RPA and AI
  • The advantage of maximising data analytics with RPA


3:05 AM - 4:50 AM WORKSHOP E: Develop the model program and business case in the piloting phase to obtain investment to scale up

  • What your RPA pilot needs to include to offer a route to opportunity and success for decision-makers
  • Critical success factors to gain support from senior management to win investment and opportunities for further implementation and execution
  • Develop an RPA roadmap to support your business case
  • Are your RPA initiatives stand alone or part of a business transformation?
  • How to avoid un-palatable investment costs and garner a significant return on investment

3:05 AM - 4:50 AM WORKSHOP F: RPA as the key to unlocking better and faster decision-making and more personalised products

  • Identify RPA opportunities alongside your operational excellence processes and existing methodologies
  • How RPA and data analytics will enhance your customer service better than your existing models
  • Embed customer data into your customer-based RPA system
  • How to interpret RPA data to deliver better products

4:50 AM - 4:55 AM End of Focus Day