26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Graham Lee


Head of Group Automation
Thomas Cook


12:45 PM KEEPING IT REAL! THE TRIBULATIONS OF IMPLEMENTING CHANGE USING A DIGITAL PLATFORM

  • Get it right from the start: Build governance, infrastructure and a team ready for success
  • Use external parties to help drive global delivery and model support
  • How the group-wide Centre of Excellence and RPA culture is enhancing across the business and becoming autonomous
  • RPA processes in the Customer Contact Centre and the establishment of attended and unattended RPA
  • Introducing the Agile methodology of delivery

2:00 PM WORKSHOP G: LINK RPA WITH YOUR LEGACY SYSTEMS AND ENHANCE SYSTEM INTEGRATION

  • How to be more flexible with your legacy systems
  • Teach bots to extract data from your legacy systems
  • How RPA enables legacy processes to evolve
  • The cost benefit RPA brings to evolving your legacy systems


Check out the incredible speaker line-up to see who will be joining Graham.

Download The Latest Agenda