Jörg BordtGroup Head of Customer Contact Centers
At Thomas Cook everything we do is around “Customer at our heart”. To deliver against this promise, given the seasonality of our business and the recent disruptive events, we have to make sure our customer service operations are ready to deal with big volumes at any time. With additional goals of lowering operational costs and increasing service accuracy and speed, we are deploying the NICE Robotic Automation solution for our back office operations, initially across 21 different processes. Join this session to hear how Thomas Cook expect to reach their service goals using robotic process automation.