26 - 28 November, 2018 | Twickenham Stadium, London, United Kingdom

Julia Aymonier


Chief Information Officer
Ecole Hôtelière de Lausanne


9:35 AM PANEL DISCUSSION: THE VIEW FROM THE TOP WHY RPA AND AI HAS BECOME A PRE-REQUISITE IN BUSINESS STRATEGY

  • Why intelligent automation is part of your business strategy
  • What senior management look for in a successful return on investment
  • Who is involved in the decision-making process for further sponsorship at C-level
  • The increasing importance of RPA in business transformation


11:15 AM WORKSHOP F: INTEGRATE CHAT BOTS AND RPA TO DRIVE CUSTOMER SERVICE, DELIVERY AND PRODUCT PERSONALISATION

  • Develop chat bots by combining AI tools with human-centred design practices
  • Offer customers insights through chat bot data collection and analysis
  • Reduce customer issues through data analytics and chat bot delivery
  • The role of other technologies within unstructured data that assist chat bots


Check out the incredible speaker line-up to see who will be joining Julia .

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