Sarah BurnettVice President, Service Optimisation Technologies Research
Sarah Burnett, a well-known industry analyst and market influencer, is a Vice President at Everest Group, where she leads the company’s Service Optimization Technologies (SOT) research program globally. As part of this, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service provider’s capabilities in this field.
Sarah is a one of Computer Weekly’s 50 most influential women in UK IT (2016 and 2017). As well as contributing to industry media, she often speaks at clients’ and other events and is active in social media with frequent blogs and Twitter posts (@SarahBurnett).